Remote Lodge Front Desk Concierge II

Aramark; Northeastern Ontario; On-site; CAD 30,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefit packages

Transportation to Timmins or Cochrane

Travel allowance for distant areas

Job summary

ARAMARK Remote Workplace Services in partnership with Moose Cree group of companies are hiring a Front Desk Clerk for a remote lodge near Cochrane, ON. The role focuses on guest satisfaction, reservations, and information services, with opportunities to coordinate events and transportation for guests.

The position requires prior guest services experience, strong communication, and organizational skills, and includes comprehensive benefits, travel allowances, and rotation shifts (14 days on/14

Qualifications

• Previous guest services experience required
• Supervisory experience in a related role preferred
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organization skills, accuracy, and attention to detail

Responsibilities

• Understand guests needs and provide personalized solutions by suggesting activities and facilities
• Greet and provide customer service to guests while anticipating their needs
• Fulfill special requests made by hotel guests and participate in organizing events
• Arrange events, excursions, transportation upon request from hotel residents
• Schedule and assign daily work to the guest services team and oversee task completion
• Coordinate guest itineraries prior to arrival for requests via phone or e-mail
• Maintain friendly, efficient customer service towards customers, clients and co-workers
• Maintain clean and sanitary department areas and corridors in compliance with policy
• Inspect and adopt cleaning techniques as per orientation guidelines
• Demonstrate efficient and safe use of housekeeping equipment and solutions
• Disinfect and sterilize equipment and supplies as needed
• Adhere to universal precautions when disposing of trash and bio-hazard materials
• Keep cart stocked with equipment and supplies; ensure chemicals are labeled and equipment works
• Promote professional relationships and maintain conduct at all times
• Assist in improving productivity and efficiency of the department
• Commit to professional growth through training commitments

Skills

Guest services

Customer service

Communication skills

Interpersonal skills

Job description

ARAMARK Remote Workplace Services in partnership with Moose Cree group of companies are hiring a Front Desk Clerk for a remote lodge near Cochrane, ON. The role focuses on guest satisfaction, reservations, and information services, with opportunities to coordinate events and transportation for guests.

The position requires prior guest services experience, strong communication, and organizational skills, and includes comprehensive benefits, travel allowances, and rotation shifts (14 days on/14