Remote L3 Engineer: Enterprise Networking & AV Solutions

netgear; British Columbia; Hybrid; CAD 85,000 - 120,000; Full time

Job summary

NETGEAR is seeking a remote L3 Technical Support Engineer for Enterprise Networking and AV Solutions in Canada. You will be the escalation point for L1/L2 support, resolve complex networking and AV-over-IP issues for enterprise customers, MSPs, and integrators, and support both cloud and on‑premises solutions.

You will interact with Engineering to resolve bugs, contribute to the knowledge base, and stay current on NETGEAR product roadmaps.

Qualifications

• 4+ years in customer-facing technical support or enterprise networking, preferably AV-over-IP.
• Fluent English, able to explain complex concepts to customers at all levels.
• Strong knowledge of networking protocols and topologies.

Responsibilities

• Serve as the technical escalation point for Enterprise Networking and AV customers by phone when needed.
• Troubleshoot Layer 2/Layer 3, QoS, STP, multicast, and AV-over-IP issues with engineering teams.
• Document solutions, root causes and workarounds for the knowledge base.
• Collaborate with Product/Engineering to reproduce issues in lab environments.
• Provide proactive support content and customer-facing training.

Skills

Networking knowledge

Customer-facing

Wireshark

AV-over-IP

CLI troubleshooting

LAN switching

Routing protocols

Remote support

Documentation

Lab/testing

Tools

Wireshark

Remote diagnostic tools

Ticketing systems

Job description

NETGEAR is seeking a remote L3 Technical Support Engineer for Enterprise Networking and AV Solutions in Canada. You will be the escalation point for L1/L2 support, resolve complex networking and AV-over-IP issues for enterprise customers, MSPs, and integrators, and support both cloud and on‑premises solutions.

You will interact with Engineering to resolve bugs, contribute to the knowledge base, and stay current on NETGEAR product roadmaps.