Senior Enterprise Networking & AV Support Engineer (Remote)

NETGEAR, Inc.; Richmond; Hybrid; CAD 75,000 - 110,000; Full time

Job summary

NETGEAR, Inc. is seeking an experienced L3 Technical Support Engineer for Enterprise Networking and AV Solutions.

This remote Canada-based role prefers candidates in British Columbia and aligns hours with Pacific Time to support North American customers. You will escalate L1/L2 issues, resolve complex networking and AV-over-IP problems, and support NETGEAR switches, WiFi APs, security gateways, and management platforms.

Qualifications

• 4+ years of customer-facing technical support or network operations experience.
• Fluent English with ability to explain complex concepts.
• Strong knowledge of networking protocols and topologies.

Responsibilities

• Serve as the escalation point for Enterprise Networking and AV customers.
• Diagnose and resolve complex network and AV-over-IP issues.
• Document solutions and workarounds in the knowledge base.
• Collaborate with engineering and product teams to resolve bugs.
• Contribute to proactive support guides and customer webinars.

Skills

VLANs

Quality of Service

Wireshark

Networking protocols

Tools

Wireshark

Job description

NETGEAR, Inc. is seeking an experienced L3 Technical Support Engineer for Enterprise Networking and AV Solutions.

This remote Canada-based role prefers candidates in British Columbia and aligns hours with Pacific Time to support North American customers. You will escalate L1/L2 issues, resolve complex networking and AV-over-IP problems, and support NETGEAR switches, WiFi APs, security gateways, and management platforms.