Remote IT Solutions Engineer - Cloud & Support

Perseus Group; Canada; Hybrid; CAD 63,000 - 77,000; Full time

Job summary

Perseus Group in Canada is seeking a Technical Services Engineer to manage incident resolution and service requests for client environments, including software, hardware, and hosting components.

You will gather information from clients, log activities in our CRM, coordinate with senior engineers, and create self-service articles. A degree in CS or related field and relevant certifications help.

Qualifications

• A degree in Computer Science or a related discipline is required.
• At least an associate’s degree is common among applicants.
• Certifications such as MCSA or PCCSA can help advance a career in technical services.

Responsibilities

• Provide first point of contact for clients during incidents and requests.
• Gather information via client conversations and support tools.
• Coordinate with senior resources and external specialists when needed.
• Document issues and resolutions in the CRM and create self-service content.

Skills

Technical expertise

Problem solving

Communication

Time management

Team partnership

Education

Degree in Computer Science or related discipline

Associate's degree base allowed

Tools

MCSA

PCCSA

Job description

Perseus Group in Canada is seeking a Technical Services Engineer to manage incident resolution and service requests for client environments, including software, hardware, and hosting components.

You will gather information from clients, log activities in our CRM, coordinate with senior engineers, and create self-service articles. A degree in CS or related field and relevant certifications help.