Remote Intake Coordinator — Patient Access & Scheduling

Lifemark Health Group

Canada

Remote

CAD 42,000 - 54,000

Full time

2 days ago

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Job summary

Lifemark Health Group is seeking an Intake Coordinator for the Customer Contact Centre. This remote-based role handles client referrals, scheduling, and data entry to ensure timely access to treatment services.

The successful candidate will have strong communication, organization, and computer skills, with prior customer service or administrative experience. This full-time, temporary 18-month contract supports Lifemark clinics across Canada.

Qualifications

2+ years of customer service/administrative experience.
Post-secondary education is an asset.
Advanced written and verbal communication skills.
Strong interpersonal skills to maintain client relationships.
Ability to prioritize under pressure and meet tight timelines.
Proficient with MS Word, Excel and database software.
Independent, organized and proactive with a strong work ethic.

Responsibilities

Serve as the initial point of contact for client companies.
Accept and record referrals in the intake system.
Verify information and coordinate assessment times with clinics.
Call clients and clinics to book appointments via the internal system.
Input and update referral data and treatment plan statuses; assist with monthly and quarterly reports.