Care Coordinator

Lifemark Health Group; Halifax; On-site; CAD 25,000 - 39,000; Part time

Job summary

Lifemark Sport Medicine Canada Games Centre, Halifax, NS, is seeking a part-time Care Coordinator to provide outstanding administrative support for patients, staff and stakeholders. You will manage intake, scheduling, billing and office operations to ensure efficient clinic functioning.

The role emphasizes friendly, professional service, accurate data handling and collaboration with an interdisciplinary team, contributing to Lifemark’s commitment to patient-centered care.

Qualifications

• Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members.
• Ability to exercise good judgement, resourceful, strong organizational skills.
• Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources.
• Remain “cool, calm and collected” in high pressure situations.
• Able to adapt to change with clinic operations to continuously learn and strive for improved Patient care.
• Self-starter with an ability to work independently and collaboratively in a team environment.

Responsibilities

• Ensure optimal patient care through friendly, enthusiastic and professional service with all patients and team members.
• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic.
• Register new patients in line with acceptable standards of the clinic; support patients in filling medical forms at the clinic to avoid errors and inaccurate information.
• Using electronic medical record files and coordinating the scheduling of future appointments for patients with all providers as directed.
• Ensuring optimal patient care by suggesting additional services or products as indicated, and in the patient’s best interest.
• Collect payment at time of service and follow up on outstanding payments.
• Complete accurate clinic billing and follow up on accounts receivable as required.
• Produce accurate end of day reports.
• Other duties and administrative tasks as assigned by the Clinic Director

Job description

Care Coordinator – Lifemark Sport Medicine Canada Games Centre

Status: Permanent Full Time

Location: Lifemark Sport Medicine - Canada Games Centre - Thomas Raddall Drive, Halifax, NS

Anticipated Work Schedule

• Monday From: 07:00:00 To: 15:00:00
• Tuesday From: 10:00:00 To: 19:00:00
• Wednesday From: 11:00:00 To: 19:00:00
• Thursday From: 08:00:00 To: 16:00:00
• Friday From: 08:00:00 To: 16:00:00

We are hiring a part-time Care Coordinator! Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Care Coordinator at Lifemark Sport Medicine - Canada Games Centre, a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: “ We have fun\", We strive for simplicity\", \"We trust each other to do the right thing\", \"We go the extra kilometre” and “We belong here”.

Our Care Coordinators are an important part of our team who provide outstanding administrative support to patients, co-workers and stakeholders, in keeping with the Lifemark Health Group commitment to patient centered care. They are responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. They assist an interdisciplinary team with office maintenance and cleanliness. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. They ensure the efficient, professional and organized operation of the clinic office.

Primary Responsibilities

• Ensure optimal patient care through friendly, enthusiastic and professional service with all patients and team members
• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic.
• Register new patients in line with acceptable standards of the clinic; support patients in filling medical forms at the clinic to avoid errors and inaccurate information.
• Using electronic medical record files and coordinating the scheduling of future appointments for patients with all providers as directed.
• Ensuring optimal patient care by suggesting additional services or products as indicated, and in the patient’s best interest.
• Collect payment at time of service and follow up on outstanding payments.
• Complete accurate clinic billing and follow up on accounts receivable as required.
• Produce accurate end of day reports.
• Other duties and administrative tasks as assigned by the Clinic Director

Qualifications & Core Competencies

• Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members
• Ability to exercise good judgement, resourceful, strong organizational skills
• Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources
• Remain “cool, calm and collected” in high pressure situations
• Able to adapt to change with clinic operations to continuously learn and strive for improved Patient care
• Self-starter with an ability to work independently and collaboratively in a team environment
• Responsible for Booking and Billing for WSIB, MVA and Private Patients
• Previous experience in a medical office is considered an asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca