Intake Coordinator - Remote - 12 pm to 8 pm EST - 18 months

Lifemark Health Group; Canada; Remote; CAD 42,000 - 54,000; Full time

Job summary

Lifemark Health Group is seeking an Intake Coordinator for the Customer Contact Centre. This remote-based role handles client referrals, scheduling, and data entry to ensure timely access to treatment services.

The successful candidate will have strong communication, organization, and computer skills, with prior customer service or administrative experience. This full-time, temporary 18-month contract supports Lifemark clinics across Canada.

Qualifications

• 2+ years of customer service/administrative experience.
• Post-secondary education is an asset.
• Advanced written and verbal communication skills.
• Strong interpersonal skills to maintain client relationships.
• Ability to prioritize under pressure and meet tight timelines.
• Proficient with MS Word, Excel and database software.
• Independent, organized and proactive with a strong work ethic.

Responsibilities

• Serve as the initial point of contact for client companies.
• Accept and record referrals in the intake system.
• Verify information and coordinate assessment times with clinics.
• Call clients and clinics to book appointments via the internal system.
• Input and update referral data and treatment plan statuses; assist with monthly and quarterly reports.

Skills

Customer service

Administrative experience

Communication skills

MS Word

Excel

Database software

Booking system

CRM software

Education

Post-secondary education

Tools

Booking system

CRM software

Job description

Intake Coordinator – Customer Contact Centre

Location: Remote-based office anywhere within Canada

Status: Temporary Contract - Full Time 18 months

The Intake Coordinator role with Lifemark is the initial point of contact for clients and acts as a resource for key customers. As a member of the Customer Contact Centre team, this role is an integral position that assures Lifemark is able to provide early treatment intervention and access for patients who require quality treatment services. The ability to interact with staff, patients and customers/adjusters in a fast paced environment, with a high level of professionalism and confidentiality is crucial to this role. The ideal individual has the capacity to work well under tight timelines while remaining flexible, proactive, resourceful and efficient. Expert level written, verbal communication and interpersonal skills are required as well as a strong decision making ability and attention to detail. This person must be exceptionally well organized, flexible and enjoy the challenges of supporting a variety of key customers.

Core Responsibilities:

• Act as the initial point of contact for client companies
• Accept and record new referrals within our client intake system
• Verify information and coordinate assessment times with our network of clinics
• Call clients & clinics and book appointments via the internal booking system
• Other responsibilities will include inputting and updating referral data and treatment plan statuses in the database, as well as providing support and assistance with monthly referral tracking reports and quarterly outcome reports.

The ideal candidate will:

• Have 2+ years of previous customer service/administrative experience
• Post-Secondary education is an asset
• Possess advanced written and verbal communication skills with a strict attention to detail.
• Possess strong interpersonal skills to maintain customer relationships with client companies and patients
• Have the ability to prioritize under pressure
• Possess strong computer skills, specifically in MS Word, Excel and aptitude for database software
• Possess exceptional organizational skills, work independently, take initiative and have a strong work ethic

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.