Remote Implementation & Adoption Specialist

covetcareers; British Columbia; Hybrid; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Remote-friendly culture

Flexible work hours

Job summary

CoVet, an AI copilot for veterinary professionals, is seeking an Implementation Specialist to support Enterprise and Partnership Groups. You will guide onboarding, rollout, training, and early adoption to turn relationships into active users.

You will run onboarding sessions, coordinate with admins and partners, and help build scalable implementation playbooks in a remote-first, flexible environment. Strong organizational and communication skills are essential.

Qualifications

• Experience in onboarding, implementation, customer success, account support, project coordination, or a similar customer-facing role.
• Strong organizational skills with the ability to manage multiple priorities and timelines.
• Excellent communication and presentation skills, with confidence leading trainings and webinars.

Responsibilities

• Support Enterprise Groups and Partnership Groups from trial through 30 days post-signup.
• Coordinate onboarding and launch for new groups and partner relationships.
• Build and manage implementation plans, timelines, checklists, and rollout activities.
• Coordinate across stakeholders including admins, champions, partner contacts, and internal teams.
• Deliver onboarding sessions, user training, admin training, and webinar rollouts.
• Support pilot setup, coordination, and transition from pilot to broader rollout.
• Assist with admin setup, launch readiness, and troubleshooting blockers.
• Own follow-up during the first 30 days to drive activation and early adoption.
• Support customer- and partner-facing demos, onsite sessions, conferences, and group events.
• Collaborate with Partnerships for support launch, training, and engagement for universities, associations, and other groups.
• Surface qualified leads and upsell signals back to Sales.
• Contribute to repeatable playbooks and scalable onboarding processes.

Skills

Onboarding

Implementation

Customer success

Account support

Project coordination

Communication

Presentation

Job description

CoVet, an AI copilot for veterinary professionals, is seeking an Implementation Specialist to support Enterprise and Partnership Groups. You will guide onboarding, rollout, training, and early adoption to turn relationships into active users.

You will run onboarding sessions, coordinate with admins and partners, and help build scalable implementation playbooks in a remote-first, flexible environment. Strong organizational and communication skills are essential.