Client Success & Operations Manager

VettyPet; Saskatoon; On-site; CAD 75,000 - 85,000; Full time

Job summary

A growing startup in veterinary services is seeking a Client Success and Operations Manager to enhance clinic operations and client onboarding experiences. The ideal candidate will have 3–6 years of relevant experience, strong operational execution skills, and a passion for solving real problems in the veterinary field. This full-time role offers a competitive salary between $75,000 and $85,000, along with opportunities for growth. A blend of client success and operational responsibilities is expected.

Qualifications

• 3–6 years in operations, marketing, or client success roles.
• Experience in SaaS, e-commerce, or marketplace environments.
• Hands-on lifecycle marketing experience.

Responsibilities

• Support clinic growth and retention through operational execution.
• Execute client onboarding from setup to training.
• Handle escalated customer support requests.

Skills

Operational execution

Attention to detail

Clear communication

Marketing execution

Project management

Job description

Client Success and Operations Manager

Position: Full Time – $75,000 – $85,000

Reports to: CEO and/or Revenue Operations Lead

About VettyPet

VettyPet is a fast‑growing startup on a mission to modernize how veterinary clinics serve pet parents. Our white‑labeled e‑commerce platform streamlines clinic operations while unlocking new revenue through product and service sales, allowing veterinary teams to focus on delivering exceptional, personalized care. Pet parents gain access to a trusted, vet‑curated marketplace for products, information, and essential services.

We’re building something ambitious, and we’re looking for a sharp, organized, execution‑focused and driven generalist who thrives in early‑stage environments, loves solving real problems for real people, and wants to help shape the future of veterinary care.

The Opportunity

As Client Success & Operations Manager, you’ll be the execution engine supporting our Revenue Operations Lead and founding team. This role blends client success, operational execution, and lifecycle marketing, with a strong focus on detail, follow‑through, and system‑building.

You’ll turn strategy into reality – setting up campaigns, workflows, onboarding experiences, and operational infrastructure that help clinics see value fast and consistently.

This is an ideal role for someone who is an energized self‑starter, works well independently and with a small team, loves ownership, enjoys being the glue between teams, and finds satisfaction in making things run smoothly.

Your Mission

Support clinic growth and retention by building reliable operations, seamless onboarding, and effective lifecycle marketing – while delivering a high‑quality, intuitive experience for pet parents that drives trust, engagement, and repeat usage.

Success Looks Like

Smooth clinic onboarding, engaged pet parents, reliable operations, strong campaign execution, and clinics and pet parents that feel supported, informed, and confident using VettyPet.

What You’ll Do

A. Operations & Client Success (≈60%)

Clinic Onboarding & Support

• Own clinic onboarding execution from setup → training → early follow‑up
• Execute against defined onboarding workflows, documentation, and training materials
• Maintain proactive check‑ins with clinics during onboarding and early lifecycle
• Track and report on clinic adoption, usage, and early performance indicators

Success looks like clinics reaching meaningful value quickly and consistently.

Pet Parent Support

• Handle escalated customer support requests (email/chat)
• Maintain clear communication loops between clinics and VettyPet
• Identify recurring issues and surface insights to product and revenue teams
• This role improves the system – helps hire for the right full‑time support desk.

Operational Infrastructure

• Implement and maintain CRM systems and operational tools
• Coordinate product entry teams, timelines, and quality assurance
• Own internal workflows for issue resolution and client support
• Monitor analytics and flag operational risks or opportunities
• Support distributor‑related coordination and operational tasks
• This role executes marketing and GTM initiatives in partnership with the Revenue Operations Lead and CEO. Strategy and prioritization are set elsewhere.

Lifecycle Marketing

• Execute and maintain email flows and campaigns for pet parents (Klaviyo: retention, education, promotions)
• Monitor and report on performance metrics (open rates, CTRs, conversions)

Campaign & GTM Support

• Execute campaigns for product launches, seasonal initiatives, and manufacturer promotions
• Build and update GTM assets (landing pages, one‑pagers, outreach sequences)
• Support referral programs and distributor‑led initiatives
• Assist with pipeline follow‑up and CEO‑led outreach execution

Brand & Content Support (Tertiary task – if bandwidth exists)

• Maintain VettyPet’s social channels with consistency
• Repurpose existing clinic success stories, product updates, and insights
• Support execution of CEO thought leadership content

Desired Skills & Experience

Core Skills

• Strong operational execution and system‑building ability
• High attention to detail and follow‑through
• Clear written and verbal communication
• Solid marketing execution skills (email, copy, content, basic design)
• Comfort working across customer‑facing work and backend systems
• Strong project and time management

Experience

• 3–6 years in operations, marketing, client success, growth, or similar roles
• Experience in SaaS, e‑commerce, or marketplace environments
• Hands‑on lifecycle marketing experience
• Comfortable collaborating with technical and non‑technical teams

Bonus

• Experience in veterinary, pet, or healthcare‑adjacent industries

Traits That Will Make You Successful

• Operator mindset: You bring order and clarity to complexity
• Execution‑focused: You ship, iterate, and improve
• High ownership: You see problems and solve them before being told to
• Builder energy: You enjoy early‑stage environments
• Empathy‑driven: You genuinely care about veterinarians and pet parents

Why Join VettyPet?

• High‑impact role with meaningful impact
• Direct collaboration with the CEO and Revenue Operations Lead
• Build systems that will scale with the company
• Work at the intersection of e‑commerce, healthcare, and pet wellness
• This role is expected to grow in scope and compensation as the company scales and responsibilities expand.

Compensation

• Salary: $75,000 – $85,000 (based on experience)

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Veterinary Services