Remote Copilot & Microsoft 365 Adoption Specialist

ProServeIT; Canada; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

ProServeIT is seeking an AI-focused professional to drive Microsoft Copilot adoption within our Canada-based, remote team. The role focuses on preparing people, processes and ways of working for measurable business value across client engagements.

You will lead discovery, develop adoption and learning plans, create training content, and enable users while collaborating with security, AI, and Modern Workplace specialists to deliver integrated client outcomes.

Qualifications

• Degree or equivalent practical experience in a related field
• 2+ years in change management, adoption, business consulting, digital transformation, learning and development, customer success, or technology advisory
• Experience leading workshops and building client relationships
• Ability to translate technical concepts into practical business value for users

Responsibilities

• Facilitate workshops, executive briefings, train-the-trainer sessions, and end-user training
• Support Copilot adoption through use-case discovery and adoption measurement
• Translate Copilot and M365 capabilities into practical messages and experiences for business users
• Provide adoption and change management support for Copilot and M365 implementations
• Define success measures and refine approaches based on usage insights
• Manage deliverables, timelines, risks, and client communications across projects
• Collaborate with project management, delivery, security, and AI specialists to deliver outcomes
• Build capability in Copilot, M365 adoption, and responsible AI

Skills

Change management

Training delivery

Communication

Workshop facilitation

Content creation

Customer relationships

Explaining technical concepts

Project management

Instructional design

Public speaking

Education

Degree in Business / Organizational Change / Communications / Education / Technology

Tools

Microsoft Copilot

Microsoft 365

Job description

ProServeIT is seeking an AI-focused professional to drive Microsoft Copilot adoption within our Canada-based, remote team. The role focuses on preparing people, processes and ways of working for measurable business value across client engagements.

You will lead discovery, develop adoption and learning plans, create training content, and enable users while collaborating with security, AI, and Modern Workplace specialists to deliver integrated client outcomes.