RQ08184 - Specialized IT Consultant

Rubicon Path; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

An IT consulting firm based in Ontario is seeking a Specialized IT Consultant with experience in the healthcare sector. Responsibilities include providing Tier 2 support, liaising with users and technical staff, and troubleshooting application defects. The ideal candidate should have at least 2 years of experience, excellent communication skills, and familiarity with Microsoft Great Plains and Footprints Ticketing Application. This role offers the opportunity to work in a dynamic and supportive environment.

Qualifications

• 2+ years of experience in the healthcare industry.
• Knowledge of personal health information protection legislative requirements.
• Experience triaging and handling service requests.

Responsibilities

• Provide Tier 2 support to clients through the ticketing system.
• Prioritize scheduled support activities and urgent requests.
• Liaise between users and technical team members.
• Identify application defects and assist in troubleshooting.

Skills

Tier 2 support expertise

Interpersonal skills

Analytical skills

Problem-solving skills

Communication skills

Customer service skills

Tools

Microsoft Great Plains 2016, 2018

Footprints Ticketing Application

Logibec MMS

BSSI HFM

Job description

About the job RQ08184 - Specialized IT Consultant

Description

Responsibilities

• Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2016, 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism
• Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
• Liaison between users and other team members including Database Administrators (DBAs), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
• Identify application defects and assist in complex trouble shooting and root cause analysis
• Follow all established Service Management process and identify opportunities for improvement

Qualifications

• 2+ years of experience working in the healthcare industry
• Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health
• Logibec MMS (Materials Management System)
• BSSI HFM (Health Financial Management)
• Knowledge of Service Management Processes with 5+ years experience in supporting remote clients
• Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
• Experience with Footprints Ticketing Application
• Proven track record for building strong working relationships
• Strong interpersonal, and verbal and written communication skills
• Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
• Excellent analytical, problem-solving, and decision-making skills
• Ability to apply strong listening skills to facilitate issue resolution
• A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines
• Microsoft Great Plains 2016, 2018
• BSSI HFM (Health Financial Management)
• Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets

Nice to Have

• CCIM - Community Care Information Management (HRIS and MIS) experience