IT Support Specialist

Classic-Lifecare; Hamilton; On-site; CAD 36,000 - 41,000; Part time

Job summary

Connect Communities and Classic LifeCare in Hamilton, ON is seeking a part-time IT Support Specialist to provide Tier 1 and 2 support in a enterprise IT environment.

The role offers a flexible schedule for students or part-time professionals, with remote and on-site support options and a path to full-time based on performance. The position pays CAD 26–30 per hour.

Qualifications

• 2+ years of experience in an IT support role or equivalent.
• Proficiency in Microsoft 365 administration and Azure AD.
• Strong Windows/macOS troubleshooting and networking fundamentals.
• Experience with ITSM tools or ticketing systems.

Responsibilities

• Provide Tier 1 and Tier 2 end-user support for hardware, software, networking, and devices.
• Deliver advanced support in Microsoft 365 and Azure environments.
• Maintain documentation of procedures, assets, and configurations.
• Collaborate with senior IT staff on complex issues and infrastructure improvements.
• Contribute to internal knowledge base to boost team efficiency.
• Use centralized ticketing system to manage requests and incidents.
• Provide remote and on-site support and training to users.

Skills

IT support experience

Microsoft 365 administration

Azure Active Directory

Windows/macOS troubleshooting

Communication skills

Education

Certifications (CompTIA A+ or equivalent)

Microsoft Certification or equivalent

Tools

ITSM tools

Ticketing systems

Remote support tools

Job description

Company:

Connect Communities and Classic LifeCare

We are seeking a skilled part-timeIT Support Specialistto join our team at Connect Communities and Classic LifeCare. As a leading healthcare group with multiple branches, we continue to expand our operations and are committed to providing top-notch technical support to our users.

Work Locations:

Hamilton, ON

Job Type:

Part-time, Students Welcome (Opportunity: Full-time / Permanent Position）

Schedule:

1.5 shifts per week | 4 – 6 hours/day

Pay rate:

$26 to $30 per hour

Why Join Us?

• Flexible schedule – ideal for students or part-time professionals
• Hands-on experience in enterprise IT environments
• Opportunity for a full-time role based on performance
• Supportive and collaborative team culture

Job Responsibilities

• Provide Tier 1 and Tier 2 technical support for end-users, including troubleshooting hardware, software, networking, and endpoint device issues.
• Deliver advanced-level support within Microsoft 365 and Azure environments, including user account administration and service configurations.
• Maintain accurate and up-to-date documentation of support procedures, asset inventory, and system configurations.
• Collaborate with senior IT staff to elevate complex issues and support the implementation of infrastructure and process improvements.
• Contribute to the development and maintenance of a comprehensive internal knowledge base to enhance team efficiency and promote end-user self-service.
• Utilize a centralized ticketing system to manage, track, and resolve IT service requests and incidents in a timely and efficient manner.
• Provide both remote and on-site technical support, training, and guidance to end-users, ensuring a positive and professional support experience.

Qualifications

Required:

• 2+ years of experience in an IT support role or equivalent technical support environment
• Proficiency in Microsoft 365 administration and Azure Active Directory
• Strong understanding of Windows and macOS operating systems, hardware troubleshooting, and networking fundamentals
• Familiarity with ITSM tools or ticketing systems
• Excellent analytical, problem-solving, and communication skills
• Ability to manage multiple priorities and work both independently and collaboratively

Preferred:

• Industry certifications such as CompTIA A+, Network+, Microsoft Certified, or equivalent
• Experience in asset and configuration management best practices
• Exposure to scripting or automation tools (e.g., PowerShell) is an asset

At Classic LifeCare and Connect Communities, diversity and inclusion are integral to our culture, and we welcome everyone.