Remote Front Office Admin – Reservations & Guest Care

Civeo North America; Fort McMurray; On-site; CAD 42,000 - 62,000; Full time

Job summary

Civeo Services is hiring a Front Office Administrator for our Oilsands lodges. In this high-impact role, you’ll lead reservations, deliver exceptional customer service, and support a high-performing Front Office Team.

Rotation is 20/10 with 10-hour shifts (days/nights/weekends/stat holidays). This temporary role may be extended while you help elevate the guest experience and drive operational efficiency.

Qualifications

• Ability to meet deadlines (email, telephone inquiries, guest inquiries).
• Proficient in Microsoft Office and hotel reservation systems.
• Willingness to work shift work.
• Previous front desk hotel experience is an asset.
• Attention to detail and problem-solving ability.
• Ability to work independently with little supervision.
• Ability to multitask and work in a fast paced environment.
• Positive, friendly and professional attitude.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.

Responsibilities

• Providing administrative support to the Front Office Supervisor
• Data Entry
• Guest Services (handling reservation and guest inquiries both in person and over the telephone)
• Provide exceptional customer service
• Other duties as assigned

Skills

Customer service

Attention to detail

Multitasking

Communication skills

Time management

Independent work

Problem-solving

Positive attitude

Team collaboration

Tools

Microsoft Office

Hotel reservation systems

Job description

Civeo Services is hiring a Front Office Administrator for our Oilsands lodges. In this high-impact role, you’ll lead reservations, deliver exceptional customer service, and support a high-performing Front Office Team.

Rotation is 20/10 with 10-hour shifts (days/nights/weekends/stat holidays). This temporary role may be extended while you help elevate the guest experience and drive operational efficiency.