Front Office Administrator (Temp) - CSE

Civeo North America; Fort McMurray; On-site; CAD 42,000 - 62,000; Full time

Job summary

Civeo Services is hiring a Front Office Administrator for our Oilsands lodges. In this high-impact role, you’ll lead reservations, deliver exceptional customer service, and support a high-performing Front Office Team.

Rotation is 20/10 with 10-hour shifts (days/nights/weekends/stat holidays). This temporary role may be extended while you help elevate the guest experience and drive operational efficiency.

Qualifications

• Ability to meet deadlines (email, telephone inquiries, guest inquiries).
• Proficient in Microsoft Office and hotel reservation systems.
• Willingness to work shift work.
• Previous front desk hotel experience is an asset.
• Attention to detail and problem-solving ability.
• Ability to work independently with little supervision.
• Ability to multitask and work in a fast paced environment.
• Positive, friendly and professional attitude.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.

Responsibilities

• Providing administrative support to the Front Office Supervisor
• Data Entry
• Guest Services (handling reservation and guest inquiries both in person and over the telephone)
• Provide exceptional customer service
• Other duties as assigned

Skills

Customer service

Attention to detail

Multitasking

Communication skills

Time management

Independent work

Problem-solving

Positive attitude

Team collaboration

Tools

Microsoft Office

Hotel reservation systems

Job description

Civeo Services is hiring a Front Office Administrator (FOA) for our Oilsands lodges. In this high‑impact role, you’ll lead reservations, deliver exceptional customer service, and support a high‑performing Front Office Team. Rotation is 20/10 with 10‑hour shifts (days/nights/weekends/stat holidays). Report to the designated supervisor and help us elevate the guest experience while driving operational efficiency.

Job Description

Civeo Services is hiring a Front Office Administrator (FOA) for our Oilsands lodges. In this high‑impact role, you’ll lead reservations, deliver exceptional customer service, and support a high‑performing Front Office Team. Rotation is 20/10 with 10‑hour shifts (days/nights/weekends/stat holidays). Report to the designated supervisor and help us elevate the guest experience while driving operational efficiency.

Please note: This is a temporary role with a possibility of extension.

Key Responsibilities

• Providing administrative support to the Front Office Supervisor
• Data Entry
• Guest Services (handling reservation and guest inquiries both in person and over the telephone)
• Provide exceptional customer service
• Other duties as assigned

Qualifications

• Ability to meet deadlines (email, telephone inquiries, guest inquiries)
• Computer literate with Microsoft Office programs, and Hotel reservation systems
• Must be willing to work shift work
• Previous hotel experience working in a front desk capacity is an asset
• Attention to detail and problem‑solving ability
• Ability to work independently with little supervision
• Ability to multitask and work in a fast paced environment
• Possess a positive, friendly and professional attitude
• Ability to work well with peers in a group environment
• Excellent verbal and written communication skills
• Excellent organizational and time management skills

Working Conditions

• Ability to work in rotational shifts in a remote environment
• Manual dexterity required to use desktop computer and peripherals
• Overtime as required

While we own an incredible responsibility to provide remarkable service to our guests from various walks of life, we are also strongly committed to providing inclusive, equitable and respectful workplace to our employees and for our communities we serve.

We continuously seek to improve our diversity and inclusion practices to establish a respectful and collaborative workforce. In pursuit of our diversity and inclusion values, we seek applicants with a varied range of skills, experiences, and competencies. All those qualified individuals who would further contribute to our diversification are encouraged to apply.