Front Office Rooms & Reservations Coordinator

Canadian Rocky Mountain Resorts; Alberta; On-site; CAD 42,000 - 56,000; Full time

Job summary

Autograph by Marriott is seeking a Rooms Coordinator to join the Front Office team in the Canadian Rockies. The role focuses on managing room inventory, pre-assigning rooms for upcoming reservations, and coordinating with Sales, Reservations, Housekeeping, and Engineering to ensure smooth operations.

Key responsibilities include optimizing occupancy, handling VIP arrangements, and supporting front desk coverage during peak periods.

Qualifications

• Strong communication skills and the ability to multitask under pressure.
• Work within a team environment to support Front Office operations.
• Experience with hotel property management systems (PMS Opera) and related systems.

Responsibilities

• Manage room inventory and assign guest rooms accurately.
• Pre-assign rooms for upcoming reservations to maximize occupancy.
• Coordinate room assignments to balance inventory and optimize occupancy.
• Support onboarding and training of Front Office team members.
• Assist with mobile check-in/check-out and key issuance for guests.
• Liaise with Maintenance and Housekeeping on room status and upkeep.

Skills

Communication skills

Multitasking under pressure

Team-oriented

Tools

Opera PMS

GXP Chat

Kipsu Messenger

Job description

Autograph by Marriott is seeking a Rooms Coordinator to join the Front Office team in the Canadian Rockies. The role focuses on managing room inventory, pre-assigning rooms for upcoming reservations, and coordinating with Sales, Reservations, Housekeeping, and Engineering to ensure smooth operations.

Key responsibilities include optimizing occupancy, handling VIP arrangements, and supporting front desk coverage during peak periods.