Senior Collections & Insolvency Specialist
Brimfinancial
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Benefits offered by this job
Job summary
Brim Financial is hiring a Senior Collections & Insolvency Specialist to build and lead a high-performing collections function in a remote Canadian setting. The role emphasizes consumer proposals, bankruptcies, and regulated financial services expertise while guiding a team through complex accounts.
You will manage delinquent accounts, ensure compliant practices, and collaborate with cross-functional teams to optimize recovery and customer experience.
Qualifications
- 5+ years of experience in collections, preferably within credit cards, banking, lending, fintech, or another regulated financial services environment.
- Demonstrated experience handling Consumer Proposals and Bankruptcies.
- Strong understanding of delinquency management, payment arrangements, recoveries, and account escalation.
- Experience working with credit bureau reporting and understanding how account status can be impacted by payments, delinquency, and insolvency.
- Previous experience coaching, mentoring, or leading collections agents.
- Experience with credit card collections and fintech environments.
Responsibilities
- Manage delinquent consumer credit card accounts across various stages of delinquency.
- Conduct professional, empathetic outbound collections activities.
- Negotiate payment arrangements and appropriate resolution strategies within company guidelines.
- Identify accounts requiring escalation, specialized treatment, or additional investigation.
- Handle complex and high-risk accounts, including customers experiencing financial hardship.
- Balance customer experience, recovery performance, compliance, and risk.
- Liaise with Licensed Insolvency Trustees and other relevant parties as required.
- Review insolvency documentation and notifications and understand impact on account status.
Skills
Tools
Job description
We're actively hiring - join our team for a fast-paced, rewarding career with opportunities to grow and advance.
Senior Collections & Insolvency Specialist
Brim Financial is a category defining fintech, building the operating system for credit cards and payments. Our platform powers card programs for banks, credit unions, fintechs, and global brands across North America. We are a fast growing company. We are backed by EDC Growth Equity, Epic Ventures, Vistara Growth, and Impression Ventures and have been recognized as a CB Insights Fintech 100 company and Deloitte Fast 50 and Deloitte Fast 500 winner.
We are looking for an experienced Senior Collections & Insolvency Specialist to join a growing fintech and play a key role in building and leading a high-performing collections function.
This role is ideal for someone with strong Canadian consumer collections experience, particularly with Consumer Proposals, Bankruptcies, insolvency processes, credit bureau reporting, and regulated financial services.
The successful candidate will bring both hands-on collections expertise and leadership capability. They will manage complex and escalated accounts, support customers through difficult financial situations, coach agents, strengthen collections processes, and help establish best practices as the business scales.
Collections & Account Management
- Manage delinquent consumer credit card accounts across various stages of delinquency.
- Conduct professional, empathetic, and effective outbound collections activities.
- Negotiate payment arrangements and appropriate resolution strategies within company guidelines.
- Identify accounts requiring escalation, specialized treatment, or additional investigation.
- Handle complex and high-risk accounts, including customers experiencing financial hardship.
- Balance customer experience, recovery performance, compliance, and risk.
- Serve as a subject-matter resource for Consumer Proposals, Bankruptcies, insolvency notices, and related account activity.
- Review and appropriately action insolvency documentation and notifications.
- Understand the impact of insolvency proceedings on account status, collections activity, interest, payments, recoveries, and credit bureau reporting.
- Liaise with Licensed Insolvency Trustees and other relevant parties where required.
- Ensure accounts are handled consistently and in accordance with applicable requirements and internal policies.
- Identify opportunities to improve processes surrounding insolvency accounts and recovery.
Reporting, Controls & Process Improvement
- Monitor key collections metrics including:
- Contact rate
- Right-party contact rate
- Promise-to-pay rate
- Kept-promise rate
- Recovery rate
- Roll rates
- Delinquency/aging
- Cure rate
- Collection productivity
- Portfolio balances and recoveries
- Identify trends and recommend strategies to improve recovery.
- Help develop reporting and dashboards for collections performance.
- Recommend improvements to policies, workflows, technology, and customer communications.
- Partner with Customer Service, Risk, Finance, Fraud, Compliance, and Operations teams.
- Support the development and maintenance of collections SOPs and controls.
- 5+ years of experience in collections, preferably within credit cards, banking, lending, fintech, or another regulated financial services environment.
- Demonstrated experience handling Consumer Proposals and Bankruptcies.
- Strong understanding of delinquency management, payment arrangements, recoveries, and account escalation.
- Experience working with credit bureau reporting and understanding how account status can be impacted by payments, delinquency, and insolvency.
- Previous experience coaching, mentoring, or leading collections agents.
- Excellent verbal and written communication skills.
- Strong negotiation and problem-solving abilities.
- Ability to handle sensitive financial conversations with professionalism and empathy.
- Strong attention to detail and ability to work with confidential financial information.
- Experience with credit card collections.
- Fintech or high-growth technology environment experience.
- Experience with early-, mid-, and late-stage collections.
- Experience developing collection strategies and segmentation.
- Experience with hardship programs and vulnerable customers.
- Knowledge of Canadian consumer credit and insolvency practices.
- Experience working with Licensed Insolvency Trustees.
- Familiarity with FCAC expectations, applicable consumer protection requirements, and privacy obligations.
- Experience with collections platforms, dialers, CRM systems, and contact-centre technology.
- Experience building or improving collections SOPs, QA programs, and training programs.
- Help build a scalable collections operation that balances recovery, customer experience, risk, and compliance.
This is an opportunity to join a fast-growing fintech environment where you can have a direct impact on how the collections function is built and operated.
You will have the opportunity to shape processes, coach a team, influence technology and strategy, and help create a modern collections experience that delivers strong financial results while treating customers fairly and respectfully.
- Remote (Canada)
- Compensation: CA $60,000-75,000
- Base salary range: For this role, candidates can expect a base salary range, described in the posting. Actual compensation is determined based on skills, experience, and role level. Exceptional candidates may be considered above the top of the range and pay increases for those who make a big impact in the role.
Our values embody our commitment to our work, the businesses we serve, and to eachother.
We respect our commitments. We hold
ourselves accountable for our shared
outcomes and for our Promise of
Excellence.
We strive for growth with our industry
partners and markets, including
community outreach.
We are authentic and outcome focused, we
foster diversity as part of our competitive
strategy.
Foundational to WHO WE ARE. Driving Next
Practice while leveraging Best Practice
throughout the enterprise.
Our diverse team spans the United States and Canada, collaborating seamlessly across time zones. Built on trust and flexibility, our remote-first culture empowers you to do your best work from wherever you are.
Join us if you're excited to move quickly, deliver often, and make a big impact with your work.
Thrive in a flexible work-from-home environment built around trust, balance, and productivity.
Enjoy full health benefits. We offer medical, dental, and vision coverage for you and your dependents.
Building meaningful products takes energy, focus, and creativity. That's why we offer a comprehensive vacation program that encourages you to step away, recharge, and return refreshed - ready to build, innovate, and make an impact.
We offer competitive compensation designed to attract and reward top talent - it reflects the impact of your work and the value you bring as we continue building and scaling our platform.
Through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
As a winner of CB Insights' Fintech 100, Deloitte Canada's Technology Fast 50, Forbes Fintech 50, and the CIX Top 10 Growth Award, Brim is a recognized innovative and high-growth company.
Brim believes that delivering innovative and tailored financial services improves the quality of life of each one of us.At Brim, we strive to exceed our customer's expectation at every turn.If you are excited to join a team that is shaping the future of banking, and you are not afraid of taking on the challenge, we would love to meet you!
Brim has been recognized as a Great Place to Work! Learn more about the roles we have available and join a place that our team is proud to work at.
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