Senior Bilingual Collections Specialist

Recruiting In Motion - Eastern Ontario; Markham; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Professional team environment

Job summary

Recruiting In Motion - Eastern Ontario is seeking a Senior Bilingual French Collection Specialist in a Financial Services role with hybrid work in Ontario. You will own delinquent and high-risk accounts, negotiating payment solutions and coordinating with external partners to resolve issues while maintaining accuracy and compliance.

This role emphasizes bilingual communication, strong judgment, and customer-focused problem solving.

Qualifications

• 3+ years of experience in account resolution or related field.
• Fluently bilingual English and French.
• Experience handling delinquent, complex or high-risk accounts.
• Background in automotive finance or financial services preferred.
• Experience with recovery processes or legal services is a strong asset.
• Excellent negotiation and communication skills.

Responsibilities

• Take ownership of delinquent, high-risk accounts from contact to resolution.
• Proactively communicate with customers to understand circumstances and propose payment solutions.
• Negotiate payment arrangements while balancing customer needs with company objectives.
• Investigate issues, identify discrepancies and determine resolution strategy.
• Manage complex accounts requiring strong judgment, persistence and follow-through.
• Build relationships with customers and handle challenging conversations.
• Coordinate with external partners such as recovery agencies and legal providers.
• Maintain accurate account records and activity notes.
• Follow policies, procedures and regulatory requirements.
• Contribute to portfolio performance while staying customer-focused.

Skills

Bilingual EN/FR

Account resolution

Negotiation

Communication

Financial services

Attention to detail

Job description

Senior Bilingual French Collection Specialist | Financial Services | Hybrid

What You'll Do

• Take ownership of a portfolio of delinquent, high-risk and escalated customer accounts from initial contact through resolution.
• Proactively communicate with customers to understand their circumstances and develop appropriate payment solutions.
• Negotiate payment arrangements and resolutions while balancing customer needs with the company's financial objectives.
• Investigate account issues, identify discrepancies and determine the appropriate strategy for resolution.
• Manage complex and sensitive accounts requiring strong judgment, persistence and follow-through.
• Build professional relationships with customers while confidently navigating challenging conversations.
• Partner with internal teams to resolve account discrepancies and outstanding balances.
• Coordinate with external partners, including recovery agencies, repossession providers, bailiffs and legal service providers.
• Identify potential financial or operational risks and elevate issues appropriately.
• Maintain detailed and accurate account records, documentation and activity notes.
• Follow established policies, procedures and regulatory requirements.
• Consistently work toward portfolio performance objectives while maintaining a professional and customer-focused approach.

What You Bring

• 3+ years of progressive experience in account resolution, credit, financial services, customer account management or a related environment.
• Fluently bilingual in English and French, both verbally and in writing.
• Experience managing delinquent, complex, high-risk or escalated customer accounts.
• Background in automotive finance, lending, leasing, banking, consumer finance or financial services is strongly preferred.
• Experience with recovery processes, repossession, legal services, bailiffs or third-party recovery providers is a strong asset.
• Excellent negotiation, communication and conflict-resolution skills.
• Strong judgment and confidence making decisions in challenging customer situations.
• Comfortable working in a high-volume, fast-paced environment while maintaining accuracy and attention to detail.
• Strong computer skills with the ability to quickly learn new systems.
• Professional and discreet when handling confidential customer and financial information.
• Demonstrated reliability, accountability and career stability.

Personality Matters

We’re looking for someone who is confident, personable and resilient, someone who can handle challenging conversations, build trust quickly and stay focused on finding solutions. You take ownership, use good judgment and follow through, while bringing a positive, team-oriented attitude to everything you do.

You’ll Enjoy

• Hybrid work flexibility following an initial in-office training period
• A professional and collaborative team environment
• Exposure to complex and higher-value customer accounts
• The opportunity to develop your financial services and account-resolution expertise
• A role where judgment, initiative and problem-solving are valued
• The opportunity to make a measurable impact on portfolio performance
• The opportunity to build a long-term career within an established organization

The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate’s experience, skills, and qualifications and may fall anywhere within the range.