Bilingual Collections Specialist - Remote

Bank of Montreal; Quebec; On-site; CAD 45,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

Bank of Montreal is seeking a Collections Professional to review delinquent and high-risk accounts, advise customers on payment strategies, and apply loss mitigation techniques. You will support strategic initiatives, collaborate with internal stakeholders, and ensure accurate reporting and documentation.

The role emphasizes strong communication, analytical skills, and the ability to build trust with clients while complying with regulatory requirements.

Qualifications

• Verbal & written communication skills emphasized
• Collaboration & team skills required
• Analytical and problem solving skills required
• Knowledge of credit qualifications and related credit knowledge and skills

Responsibilities

• Reviews delinquent, high-risk, or written-off accounts for potential collections opportunities.
• Advises customers on payment strategies and products to meet objectives and provides collections-related service.
• Executes loss mitigation processes for non-performing and high-risk accounts and escalates complex cases as needed.
• Develops and maintains long-term relationships and expands share of wallet while ensuring compliance and accurate documentation.

Skills

Verbal & written communication

Collaboration & teamwork

Analytical thinking

Influence skills

Education

Post-secondary degree in related field

Job description

Bank of Montreal is seeking a Collections Professional to review delinquent and high-risk accounts, advise customers on payment strategies, and apply loss mitigation techniques. You will support strategic initiatives, collaborate with internal stakeholders, and ensure accurate reporting and documentation.

The role emphasizes strong communication, analytical skills, and the ability to build trust with clients while complying with regulatory requirements.