Remote-First Sales Manager — Lead, Coach & Close B2B SaaS

intouchinsight; Ottawa; On-site; CAD 120,000 - 130,000; Full time

Job summary

Intouch Insight is seeking a Sales Manager to lead a small sales team in Ottawa, combining coaching with hands-on selling. This player-coach role involves removing roadblocks, managing house accounts, and driving revenue across mid-market and enterprise segments.

The ideal candidate is hands-on, comfortable traveling, and skilled at leveraging CRM tools, Microsoft Office, and AI tools to sharpen the sales process. Base salary 120k-130k CAD plus incentives.

Qualifications

• 3–6+ years of B2B sales experience, with some team leadership or mentorship experience.
• A genuine hands-on style - you'd rather be in the field, on calls, and writing RFP responses than buried in strategy decks.
• Experience motivating and developing a remote team; you know how to keep energy and accountability high without heavy process.
• Comfortable carrying some individual sales responsibility yourself, alongside managing others.
• Ability to travel if/as required to support sales team, prospects and clients.
• Experience in market research, customer experience measurement, SaaS, or a related B2B services space is an asset.
• Strength in utilizing technologies including Microsoft product suite, CRM tools, and emerging AI tools.
• Strong organizational and multitasking skills.
• Excellent communication skills and a natural relationship-builder, both with clients and with your team.
• The ability to work one day of the week in the Kanata Office would be an asset.

Responsibilities

• Lead, coach, and motivate a small team of sales reps - running regular 1:1s, pipeline reviews, and call-coaching to build skill and energy and to ensure continuous improvement of key sales metrics (eg close rates).
• Set the tone for the team day to day: hands‑on, energetic, and engaged rather than purely strategic or hierarchical.
• Take responsibility for the delivery of the sales department’s quota.
• Professionally respond to RFI’s and RFP’s as required to secure new business
• Take responsibility for the management of house accounts as required.
• Own team-level pipeline health and forecasting and be responsible for the accurate and timely reporting of sales team KPI’s to leadership.
• Help recruit, onboard, and ramp‑up new sales reps as the team grows.
• Work closely with marketing, customer success, and product teams to ensure a smooth client hand‑off and ensure successful ongoing execution.
• Identify and act on opportunities to improve the sales process, tools, and messaging.
• Jump in on deals directly when needed - helping to close, unblocking a stuck opportunity, or covering for a rep.
• Leverage technology to drive the efficiency and effectiveness of our sales process, utilizing the latest in AI tooling to improve our team’s performance.

Skills

Leadership

Communication

Hands-on selling

Remote team management

Travel readiness

Relationship-building

Strategic thinking

Customer focus

Team coaching

Negotiation

Tools

CRM tools

Microsoft Office/365

AI tools

Job description

Intouch Insight is seeking a Sales Manager to lead a small sales team in Ottawa, combining coaching with hands-on selling. This player-coach role involves removing roadblocks, managing house accounts, and driving revenue across mid-market and enterprise segments.

The ideal candidate is hands-on, comfortable traveling, and skilled at leveraging CRM tools, Microsoft Office, and AI tools to sharpen the sales process. Base salary 120k-130k CAD plus incentives.