Remote ERP & API Support Engineer

Kinvie; Canada; Remoto; CAD 75.000 - 80.000; Tempo integral

Resumo da vaga

Versapay is seeking a Technical Support Specialist to bridge customers and product/engineering teams, handling escalated, complex issues involving ERP integrations, APIs, and workflows. You will analyze logs and coordinate across teams to drive improvements in both product and support processes.

Join a fast-moving team in Canada with remote collaboration, contributing to knowledge bases, incident reviews, and customer communications while ensuring data integrity and security across ERP modules.

Qualificações

• Experience supporting ERP systems (SAP/Oracle/NetSuite/Dynamics) or complex SaaS platforms.
• Strong troubleshooting and problem-solving, including SQL, API diagnostics, and system integration.
• Understanding business processes in finance, HR, or supply chain with mapping to business impact.
• Experience with system upgrades, patch management, and regression testing.
• Ability to manage user accounts and permissions within ERP/software.
• Excellent written and verbal communication, translating technical details for non-technical audiences.

Responsabilidades

• Escalate and resolve advanced technical issues across ERP integrations, APIs, and configuration.
• Analyze logs, trace errors, perform root cause analysis using Jira, Salesforce, and monitoring tools.
• Replicate issues in sandbox environments and document steps for developers.
• Address data integrity, performance, and security across ERP modules.
• Assist with ETL processes and third-party connector troubleshooting.
• Coordinate with Product, Engineering, QA to validate releases and raise bugs.
• Act as SME during client escalation calls on architecture and data flows.
• Liaise with ecosystem partners to resolve cross-platform issues.
• Create troubleshooting guides and runbooks for complex cases.
• Document customer interactions in Intercom and Salesforce.

Conhecimentos

ERP systems support

SQL/database management

API diagnostics

System integration

Clear communication

Ferramentas

Jira

Salesforce

Intercom

Descrição da vaga

Versapay is seeking a Technical Support Specialist to bridge customers and product/engineering teams, handling escalated, complex issues involving ERP integrations, APIs, and workflows. You will analyze logs and coordinate across teams to drive improvements in both product and support processes.

Join a fast-moving team in Canada with remote collaboration, contributing to knowledge bases, incident reviews, and customer communications while ensuring data integrity and security across ERP modules.