Remote ERP Support Specialist — AI & Excel Add-in

Velixo; Montreal; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

Velixo is seeking an Application Support Specialist with ERP experience to support our ERP Financial analysis Excel add-in that connects with Acumatica and Sage Intacct. You’ll troubleshoot product issues, assist customers with reporting and queries, and support AI tooling integration using MCP servers.

The role requires deep ERP knowledge, strong problem-solving, and excellent communication skills to explain complex concepts to non-technical users. This is a fully remote position.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Finance, Accounting or a related field.
• Minimum of 2 years of technical support experience, with at least 1 year focused on ERP systems.
• Proven experience as a Technical Support Specialist or similar role, with a focus on ERP systems.
• Familiarity with financial analysis and reporting tools, preferably within an ERP context.
• Working knowledge of the Model Context Protocol (MCP).
• Hands-on experience creating AI skills or structured prompts, including trigger descriptions and reference materials.
• Methodical approach to AI troubleshooting with data privacy awareness and human review for customer-facing outputs.
• Strong problem-solving skills and the ability to diagnose and resolve technical issues.
• Excellent communication and customer service skills for non-technical audiences.
• Knowledge of Acumatica or Sage Intacct is desirable.
• Experience with Claude, ChatGPT or similar AI platforms, and basic scripting in Python or JavaScript.

Responsibilities

• Provide technical support for our ERP Financial analysis Excel add-in product.
• Troubleshoot and resolve issues related to the product and its integration with Acumatica and Sage Intacct.
• Assist customers with reporting analysis and queries, ensuring accurate and efficient use of the product.
• Support customers and internal teams using AI assistants with Velixo and their ERP data, including MCP server setup.
• Troubleshoot AI tooling issues such as connector failures, skills that don’t trigger, and inaccurate outputs.
• Build and refine AI skills that streamline repeatable support workflows.
• Understanding of SDLC and software support processes.
• Stay current on Velixo, Acumatica, Sage Intacct and relevant AI tooling to provide expert support.

Skills

ERP systems

Technical support

AI tooling

Communication

Problem solving

MCP servers

Python/JavaScript basics

Education

Bachelor's degree in IT / CS / Finance / Accounting

Tools

MCP servers

AI platforms (Claude, ChatGPT)

Python

JavaScript

Job description

Velixo is seeking an Application Support Specialist with ERP experience to support our ERP Financial analysis Excel add-in that connects with Acumatica and Sage Intacct. You’ll troubleshoot product issues, assist customers with reporting and queries, and support AI tooling integration using MCP servers.

The role requires deep ERP knowledge, strong problem-solving, and excellent communication skills to explain complex concepts to non-technical users. This is a fully remote position.