Remote Dispatcher: Tow & Light Service Expert

Echelon 56; Winnipeg; Hybrid; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Wellness program

Education reimbursement

Travel incentives

Product and service discounts

Defined contribution plan

Personal spending account

Work from home

Job summary

CAA Club Group of Companies is seeking a dedicated dispatcher for a remote role with training in Manitoba. You will manage tow and light service requests, assign contractors, and ensure timely, cost-effective resolutions for members across multiple regions.

The position emphasizes safety, excellent communication, and strong decision-making. Training starts with virtual sessions, followed by onsite orientation at the Winnipeg head office if located in Manitoba.

Qualifications

• Experience in customer service and dispatching is preferred.
• Strong knowledge of local and North American geography.
• Excellent communication and problem-solving skills.
• Ability to work independently and handle multiple tasks.

Responsibilities

• Ensure safety of members and dispatch incoming service requests.
• Route and monitor tow, battery, and light service calls to contractors.
• Manage calls within required timeframes and cost constraints.
• Maintain dispatch records and ensure service standards are met.
• Coordinate calls across Ontario, Manitoba, and Atlantic regions.

Skills

Customer service

Dispatch experience

Communication skills

Problem solving

Multi-tasking

Decision-making

Tools

Dispatch software

Job description

CAA Club Group of Companies is seeking a dedicated dispatcher for a remote role with training in Manitoba. You will manage tow and light service requests, assign contractors, and ensure timely, cost-effective resolutions for members across multiple regions.

The position emphasizes safety, excellent communication, and strong decision-making. Training starts with virtual sessions, followed by onsite orientation at the Winnipeg head office if located in Manitoba.