Dispatcher

CAA Club Group; Winnipeg; Hybrid; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Wellness program

Education reimbursement program

Rewards and product discounts

Job summary

CAA Club Group is seeking a Dispatcher for Manitoba to support roadside/automotive services from a remote work setup. The role involves coordinating tow, battery, and light service requests, routing to contractors, and ensuring safety and service standards for members.

The position includes training with onsite days at the Winnipeg head office location, with a flexible schedule to cover afternoons, weekends, and holidays.

Qualifications

• Experience working in customer service.
• Great knowledge of local and North American geography is a plus.
• Excellent communication and problem solving skills.

Responsibilities

• Ensuring safety of our members is paramount.
• Assigning, monitoring and executing incoming tow, battery and light service requests.
• Manually assigning and routing all tow and light service requests to the nearest contractor while optimizing ETA and cost.
• Ensuring calls are redirected within the time frame and standards are met.
• Monitoring progress of calls given to contractors and updating status in the system.
• Clearing dispatched calls from the system.

Job description

Career Opportunities: Dispatcher (Manitoba) (8644)

Requisition ID8644-Posted09/29/2026-Dispatch-Roadside/Automotive Services-WAHA-MB-Contact Centre-CAA Club Group-Entry-Level-0 - 10%-Full Time- Job Location (country) (1) - Job Location (region) (1)

At CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience.

We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

This Work From Home position begins with paid training

• Day one is a virtual scheduled session to ensure your equipment is set up and in working order.
• Day two is a full day of training onsite, in-person orientation class at our CAA head office (If you are located in Manitoba this location is at 870 Empress St. Winnipeg).
• Day three of training starts schedule of virtual classroom training from 8:00am to 4:00pm CST Monday to Friday. You must be available to attend all scheduled training - time off is not available during the training period.

What You Will Do:

• Ensuring safety of our members is paramount
• Assigning, monitoring and executing incoming tow, battery and light service requests
• Manually assigning and routing all tow and light service request service calls to the nearest available contractor while ensuring both ETA's and cost effectiveness for both club and contractor
• Ensuring that any calls that must be redirected and, are done so within the allotted time frame and that our standards are met
• Ensuring the integrity and achievement of agreed service standards
• Assigning and monitoring the progress of calls given to contractors in the territory and rural area
• Clearing dispatched calls from system

Handling calls in South Central Ontario’s region, Manitoba, New Brunswick, Nova Scotia, Newfoundland and PEI

Hours:

Must be available to work the afternoon shift, weekends and holidays. This is a work from home position.

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are:

• Excellent knowledge of Ontario roadways and highways
• Experience working in customer service
• Previous experience in dispatching is an asset
• Formal dispatch training from accredited training facility preferred
• Thorough knowledge of local and North American geography
• Excellent communication skills
• Demonstrated problem solving skills
• Strong decision-making skills
• Proven multi-tasking ability
• Strong sense of urgency
• Ability to work independently and seek guidance when necessary

Please note: Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodationin accordance withall applicable Provincial Human Rights and Accessibility Legislation.CCG will provide accommodations to job applicants with disabilities throughout the recruitment process.If you requirean accommodation, pleasenotify usand we will work with you to meet your needs.