Remote Dispatch Officer

Placements24; Kimberley; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

Placements24 is seeking a highly organized Remote Dispatch Officer to coordinate our transport fleet from a home-based setting. You will schedule routes, monitor driver locations, and ensure timely deliveries while communicating with clients and internal teams.

The role emphasizes remote coordination, strong communication, and the ability to adapt to dynamic demand in a nationwide Canadian context. A proactive, detail-oriented professional will thrive in this fully remote position.

Qualifications

• Experience in dispatch, logistics coordination, or similar roles.
• Excellent organizational and multitasking abilities.
• Proficient with dispatch software, GPS tracking, and comms tools.
• Strong problem-solving and quick decision-making.
• Excellent written and verbal communication for remote work.

Responsibilities

• Coordinate and schedule daily dispatches for a fleet of vehicles with optimal routes and resources.
• Monitor real-time vehicle locations and communicate with drivers for updates and support.
• Respond to changes in schedules, traffic, or customer requests and adjust plans.
• Maintain records of dispatched jobs, driver activities, and deliveries.
• Serve as primary contact for drivers and resolve logistical challenges remotely.
• Collaborate with sales, customer service, and operations for seamless service.

Skills

Dispatch experience

Logistics coordination

Remote work

Communication skills

GPS tracking

Tools

Dispatch software

GPS tracking

Communication tools

Job description

About the Role

Our client is seeking a highly organized and proactive Remote Dispatch Officer to manage the coordination of their transport fleet from a home-based setting. This role is crucial for ensuring efficient scheduling, routing, and real-time communication with drivers across various operational areas. You will leverage technology to optimize fleet utilization, respond to dynamic changes in demand, and ensure timely deliveries while maintaining communication with clients and internal stakeholders. This is a key position for an individual adept at remote coordination and possessing excellent communication skills, contributing significantly to the operational success of the company from anywhere.

Key Responsibilities

• Coordinate and schedule daily dispatches for a fleet of vehicles, ensuring optimal route planning and resource allocation.
• Monitor real-time vehicle locations and communicate effectively with drivers to provide updates, instructions, and support.
• Respond promptly to changes in schedules, traffic conditions, or customer requests, adjusting dispatch plans as needed.
• Maintain accurate records of all dispatched jobs, driver activities, and delivery confirmations.
• Serve as a primary point of contact for drivers, addressing queries and resolving logistical challenges remotely.
• Collaborate with sales, customer service, and operations teams to ensure seamless service delivery.

Requirements

• Proven experience in dispatch, logistics coordination, or a similar operational role, preferably in a remote capacity.
• Exceptional organizational and multitasking abilities.
• Proficiency with dispatch software, GPS tracking systems, and communication tools.
• Excellent problem-solving skills and the ability to make quick, informed decisions.
• Strong verbal and written communication skills for effective remote interaction.
• Ability to maintain focus and productivity in a home-based work environment.

Benefits

• Competitive annual salary with performance-based bonuses.
• Fully remote work arrangement with flexible scheduling options.
• Home office setup allowance and technology support.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development in remote operations and logistics management.