Dispatcher

GFL Environmental Inc.; Winnipeg; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Company-paid benefits

EFAP

RRSP matching

Vacation policy

Career development

Inclusive environment

Job summary

GFL Environmental Inc. in Winnipeg is seeking a Dispatcher who will manage routing, coordinate drivers, and act as the primary bridge between customers, operations, and support teams to ensure high service accuracy and productive routes.

You will handle inbound inquiries, debrief drivers, audit route data, and collaborate with Operations, Sales, Customer Service, and Maintenance to resolve issues. A high school diploma is required; logistics training is a plus.

Qualifications

• 1–2 years in transportation, dispatch, logistics or call-center CS.
• High school diploma required; logistics training is an asset.

Responsibilities

• Routing and dispatch based on route optimization and priorities.
• Coordinate daily driver staffing and check-in processes.
• Handle inbound customer calls and emails, troubleshoot issues.
• Collaborate with Operations, Sales, CS and Maintenance.
• Record logs and ensure accurate system updates.

Skills

Communication

Multi-tasking

Problem solving

Customer service

Education

High school diploma

Logistics education asset

Job description

The Dispatcher plays a critical role in daily operations by managing route schedules, coordinating driver activities, and serving as the primary bridge between customers, operations, and support teams. This role ensures high service accuracy, optimal route productivity, and rapid resolution of delivery or pickup issues.

What We Offer

• 100% company-paid benefits (no out-of-pocket premiums)

• Employee & Family Assistance Program (EFAP)

• RRSP matching program

• Fair vacation practices

• Career development opportunities

• Supportive and inclusive work environment

Key Responsibilities

• Routing & Dispatch: Assign and dispatch service calls based on route optimization, driver location, and customer priorities. Partner with routing specialists to continuously refine daily routes.

• Driver Coordination & Check-in: Conduct end-of-day driver debriefs, audit route sheets for accurate data entry, and coordinate daily driver staffing levels to balance responsiveness with productivity.

• Customer Service & Issue Resolution: Handle inbound customer calls and emails, proactively troubleshooting pickup/delivery issues before service disruptions occur.

• Cross-Departmental Collaboration: Act as a central liaison between Operations, Sales, Customer Service, and Maintenance to resolve service inquiries and clarify operational responsibilities.

• Documentation & Data Entry: Record operational logs, manage route paperwork, and ensure accurate system updates across internal platforms.

Qualifications & Competencies

• Experience: 1–2 years in transportation, dispatch, logistics, or call-center customer service.

• Education: High school diploma required; post-secondary education or specialized training in logistics/supply chain is an asset.

• Communication: Exceptional verbal and written communication skills across phone, email, and two-way radio channels.

• Core Abilities: Outstanding multi-tasking, priority management, and problem-solving skills in a fast-paced environment.

• Flexibility: Willingness to work extended hours, including occasional weekends, as operational needs dictate.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]

Please note that GFL does not provide visa sponsorship
for this position. Valid work authorization in the country where the job is located is required.Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.