Remote Disability Case Manager | Return-to-Work Specialist

Manulife John Hancock; Canada; Remote; CAD 52,000 - 87,000; Full time

Job summary

Manulife John Hancock in Canada is seeking a Disability Case Analyst/Case Manager to support plan members across Canada, guiding them through illness, injury, and recovery with empathy and analytical rigor. The role focuses on comprehensive case management, including medical, functional, vocational, and psychosocial factors to drive sustainable return-to-work outcomes.

The position emphasizes collaboration with sponsors, providers, and internal teams.

Qualifications

• Bilingualism (English and French) is an asset; if in Québec, dual language support may be required.
• A college or university degree in a healthcare program or equivalent work experience is considered an asset.
• Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines.
• Knowledge of disability management and/or group benefits is an asset.
• A health-related field background is advantageous.
• Comfortable with both inbound and outbound calls.
• Excellent organizational and prioritization skills are critical for handling diverse tasks.

Responsibilities

• Proactively handle a dedicated caseload in compliance with service level agreements and turnaround times.
• Respond to emails and telephone calls in a timely manner.
• Assess claims based on contractual, medical, and vocational barriers.
• Collaborate with plan sponsors, plan members, providers and internal partners to drive cases to return to work or job resolution.
• Write letters communicating pertinent benefit information based on analytical reasoning.
• Demonstrate resiliency, emotional intelligence and compassion when communicating with plan members.

Skills

Bilingual English/French

Decision making under deadlines

Empathy and communication

Organizational skills

Patient/listener communication

Education

Healthcare degree or equivalent experience

Job description

Manulife John Hancock in Canada is seeking a Disability Case Analyst/Case Manager to support plan members across Canada, guiding them through illness, injury, and recovery with empathy and analytical rigor. The role focuses on comprehensive case management, including medical, functional, vocational, and psychosocial factors to drive sustainable return-to-work outcomes.

The position emphasizes collaboration with sponsors, providers, and internal teams.