Remote Director, Technical Operations & Risk Governance

Manulife Financial; Canada; Remote; CAD 1,183,000 - 1,683,000; Full time

Job summary

Manulife Financial seeks a Director, Technical Business Operations to guide governance across Retirement & Wealth, including risk, compliance, resilience, and records management. You will partner with risk, technology, and operations leaders to ensure programs are executed consistently and aligned with enterprise standards.

Reporting within the Business Operations / COO organization, you will strengthen accountability and operating discipline, while enabling strategic execution through robust

Qualifications

• Bachelor's degree or equivalent business experience.
• 8+ years of experience in business operations, operational risk, governance, compliance, technology operations, vendor management, or related discipline.
• Strong knowledge of operational risk, controls, governance, and regulatory expectations.
• Proven ability to lead complex cross-functional programs and deliver results through influence.
• Strong program management, analytical, problem-solving, and executive communication skills.
• Experience designing governance processes, metrics, and reporting frameworks.

Responsibilities

• Lead operational governance programs across Retirement & Wealth and advise leaders on risk, compliance, resilience, technology, data, records, and third-party requirements.
• Maintain governance frameworks, procedures, controls, documentation, and annual roadmaps.
• Coordinate reviews, attestations, evidence, testing, remediation, audit responses, and regulatory deliverables.
• Track program status, elevate risks and overdue actions, and drive accountability for commitments.
• Lead Third-Party Risk Management and Vendor Management program execution, including assessments, attestations, trigger-event reviews, issue management, and reporting.
• Partner with business, finance, technology, procurement, risk, and compliance teams to strengthen vendor oversight and meet regulatory obligations.
• Coordinate business continuity planning, resilience testing, recovery exercises, and plan maintenance across supported functions.
• Oversee governance for End User Computing Solutions, Process Criticality & Impact Risk Assessments, and related operational risk programs.
• Ensure ownership, reviews, testing, approvals, records, and evidence are maintained in enterprise systems.
• Lead records inventory reviews and promote effective information classification, retention, and lifecycle management.
• Develop executive reporting, dashboards, and performance metrics; maintain program repositories, templates, training materials, and communications.
• Simplify and automate governance processes, strengthen operating effectiveness, and support onboarding and education.

Skills

Governance programs

Cross-functional leadership

Program management

Executive communication

Risk and compliance

Vendor management

Operational resilience

Data governance

Education

Bachelor's degree or equivalent business experience

Tools

Archer

Fusion

Ivalua

Process Unity

SharePoint

Job description

Manulife Financial seeks a Director, Technical Business Operations to guide governance across Retirement & Wealth, including risk, compliance, resilience, and records management. You will partner with risk, technology, and operations leaders to ensure programs are executed consistently and aligned with enterprise standards.

Reporting within the Business Operations / COO organization, you will strengthen accountability and operating discipline, while enabling strategic execution through robust