Strategic Regional Director, Client Relations (Ontario)

Manulife; Toronto; Hybrid; CAD 125,000 - 175,000; Full time

Job summary

Manulife is seeking a Regional Director, Client Relations to lead the Ontario CRM team, partnering with National and Corporate accounts, advisors and plan sponsors to drive retention and growth. You will shape client and advisor experiences and collaborate across functions to resolve complex issues.

The role emphasizes strategic leadership, relationship management, and the evolution of Canada Retirement client services, with a hybrid working arrangement in Toronto.

Qualifications

• Bachelor's degree in a related field required.
• Advanced industry designations (CEBS, CFA or equivalent) considered an asset.
• Experience leading client-facing teams and driving client value.

Responsibilities

• Lead Ontario CRM team servicing Corporate and Key Accounts, advisors and plan sponsors.
• Build trusted relationships with senior stakeholders to understand objectives and needs.
• Act as strategic advisor aligning client goals with capabilities.
• Collaborate with Operations, Product, Distribution and Risk to ensure seamless service.
• Represent Canada Retirement in governance meetings and business reviews.
• Drive client satisfaction, retention and asset growth through regional strategies.

Skills

Client relationship management

Wealth management

Financial services

Leadership

Stakeholder engagement

Analytical skills

CRM technologies

Microsoft Office

Education

Bachelor's degree

Advanced designations (CEBS, CFA)

Tools

CRM software

Microsoft Office

Job description

Manulife is seeking a Regional Director, Client Relations to lead the Ontario CRM team, partnering with National and Corporate accounts, advisors and plan sponsors to drive retention and growth. You will shape client and advisor experiences and collaborate across functions to resolve complex issues.

The role emphasizes strategic leadership, relationship management, and the evolution of Canada Retirement client services, with a hybrid working arrangement in Toronto.