Remote Customs Operations Supervisor: AI-Enabled Release

Bilinguallink; Grand Falls-Windsor; Remote; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive benefits package

Career development

Tuition reimbursement

Job summary

A & A Customs Brokers is seeking a Customs Operations Supervisor to lead the Canadian Release Team and ensure timely, accurate release services across all transport modes. You will guide performance, coach staff, and collaborate with Compliance and Client Services in a remote-first environment.

As AI-powered document processing tools scale, you’ll own process improvements, drive efficiency, and maintain high client outcomes while growing with the organization.

Qualifications

• 5+ years of experience in Canadian customs release operations or related field.
• Experience supervising or leading a customs processing team.
• Working knowledge of PGA/OGD workflows (CFIA, CBSA, PARS/ACI).
• Strong analytical and data skills—able to work through transaction-level data to identify trends and improvements.
• Strong communication, coaching, and organizational skills.
• Ability to work in a fast-paced, remote environment and adapt to evolving workflows.
• Familiarity with ITMr4 and Candata is an asset.
• Experience with AI-driven document processing tools is an asset.

Responsibilities

• Supervise the day-to-day functions of the Canadian Release Team, ensuring timely and accurate customs entries.
• Ensure client service expectations are met or exceeded, particularly for high-priority or time-sensitive shipments.
• Collaborate with the Manager of Canadian Operations on team planning, performance management, and service standards.
• Serve as the first point of escalation for customs or service delivery concerns.
• Own and enforce release and exception-handling workflows, SOPs, and escalation sequences.
• Drive release performance against SLA targets and report on trends.
• Identify service delivery gaps and lead root-cause investigations; coach team members.
• Help integrate and optimize automation tools, including AI-supported document processing.
• Participate in recruitment, onboarding, and professional development of team members.
• Support cross-department collaboration, especially with Compliance and Client Services.
• Be available after hours as needed to support urgent matters.

Skills

Analytical skills

Communication skills

Organizational skills

Remote work experience

ITMr4 familiarity

Candata familiarity

AI document processing

Tools

ITMr4

Candata

Job description

A & A Customs Brokers is seeking a Customs Operations Supervisor to lead the Canadian Release Team and ensure timely, accurate release services across all transport modes. You will guide performance, coach staff, and collaborate with Compliance and Client Services in a remote-first environment.

As AI-powered document processing tools scale, you’ll own process improvements, drive efficiency, and maintain high client outcomes while growing with the organization.