Customs Brokerage Supervisor

Stoakley-Stewart Consultants Ltd.; Mississauga; On-site; CAD 65,000 - 75,000; Full time

Job summary

Stoakley-Stewart Consultants Ltd. in Mississauga seeks a Customs Brokerage Supervisor to oversee Air and Courier Low Value shipments, balancing daily operations with team oversight, compliance, and process coordination in a fast-paced customs brokerage environment.

The role emphasizes CARM-related experience, onboarding, filing voluntary entries through the CARM portal, and coordinating with surety providers. You will lead a skilled team and ensure accurate CBSA clearance and documentation.

Qualifications

• At least 5 years in customs brokerage or freight forwarding.
• Previous supervisory or team lead experience preferred.
• Solid knowledge of CBSA regulations and low-value shipments.
• Strong organizational skills and deadline drive.
• Excellent communication, leadership, and problem-solving abilities.
• Detail-oriented with a focus on compliance and accuracy.
• Ability to perform well in a fast-paced operations environment.
• Proficient with Microsoft Excel.

Responsibilities

• Supervise day-to-day customs brokerage operations for Air & Courier Low Value shipments.
• Ensure timely, accurate customs clearance in CBSA-compliant manner.
• Provide leadership and guidance to a team of customs professionals.
• Manage CARM onboarding activities and ongoing compliance initiatives.
• Prepare or oversee voluntary entries via the CARM portal; coordinate with surety providers.
• Review customs documentation for completeness and accuracy.
• Support process improvements and workflow efficiencies.
• Escalate customs-related operational issues and shipment exceptions.
• Maintain strong communication with internal departments, customers, carriers and government agencies.
• Perform other duties as required.

Skills

5+ years of experience

Supervisory experience

Strong organizational skills

Excellent communication

Leadership

Problem-solving

Detail-oriented

Fast-paced environment

CBSA regulations knowledge

Education

CCS designation

Tools

Excel

Job description

Our client is a well-established global transportation and logistics organization recognized for delivering customized supply chain and freight forwarding solutions across international markets. With a strong operational presence and commitment to service excellence, the organization continues to be a trusted partner within the logistics and customs brokerage industry.

Compensation

Competitive compensation package in the range of $65,000–$75,000*, commensurate with experience.

*The stated compensation range reflects the full scope of the role as currently structured and is provided in accordance with pay transparency requirements. Offers are determined based on relevant experience, demonstrated skills, internal equity, and alignment with the role’s requirements. The upper end of the range is typically reserved for candidates who fully meet all requirements and qualifications outlined in this posting and the official job description.

The Opportunity

Our client is seeking a Customs Brokerage Supervisor to oversee Air and Courier Low Value shipment operations within a high-impact team. This is a hands-on leadership role suited for an individual who is comfortable balancing daily operational responsibilities with team oversight, compliance, and process coordination in a fast-paced customs brokerage environment.

A strong emphasis of the role is CARM-related experience, including onboarding, filing voluntary entries through the CARM portal, and coordinating with surety providers regarding CARM bond requirements.

Position Description

• Supervise and support day-to-day customs brokerage operations related to Air & Courier Low Value shipments
• Ensure timely and accurate customs clearance processing in compliance with CBSA regulations and internal procedures
• Provide leadership, guidance, and operational support to a team of customs professionals
• Manage CARM onboarding activities and support ongoing CARM compliance initiatives
• Prepare and/or oversee voluntary entries submitted through the CARM portal Coordinate with surety providers regarding customs bonds and related compliance matters
• Review customs documentation for completeness and accuracy
• Support operational process improvements and workflow efficiencies
• Act as a point of escalation for customs-related operational issues and shipment exceptions
• Maintain strong communication with internal departments, customers, carriers, and government agencies
• Performs other duties as required

Qualifications

• Minimum 5 years’ experience within customs brokerage or freight forwarding industry
• Prior supervisory or team lead experience preferred
• Strong working knowledge of CBSA regulations, customs clearance procedures, and low-value shipment processing
• Strong organizational skills with the ability to prioritize within a deadline-driven environment
• Excellent communication, leadership, and problem-solving abilities
• Detail-oriented with a strong focus on accuracy and compliance
• Ability to work effectively within a fast-paced operational environment
• Proficiency with Microsoft Office, especially in Excel

Education

Customs Certified Specialist (CCS) designation is an asset.

Additional Information

• Job ID: 10579
• Job Type: On-Site, Permanent, Full-Time
• Job Categories: Logistics/Distribution/Warehousing
• Manages Others: Yes
• Required Travel: No
• Relocation Assistance: No

Existing Vacancy

This is a critical role within the organization and, following the recruitment and selection process, the selected candidate should expect to receive an offer promptly.

Use of Artificial Intelligence

We do NOT use artificial intelligence to screen, rank or select candidates. The merits of every single application will be judged by a human. AI may be used to craft correspondence or write a job posting but never in the decision-making as to candidate suitability.