Remote Customer Success Lead (Contract)

Beyond Media Digital Inc.; Toronto; Remote; CAD 95,000 - 130,000; Full time

Benefits offered by this job

Fully remote and flexible work environment

Opportunity for impactful leadership

Job summary

A leading SaaS company is seeking a Temporary Customer Success Lead to provide maternity leave coverage. This remote role involves managing the Customer Success team, ensuring customer satisfaction, and overseeing portfolio health. Candidates should have over 3 years of experience in Customer Success leadership, strong people management skills, and excellent communication abilities. This position offers a unique opportunity to lead in a supportive environment with a focus on customer value and operational excellence.

Qualifications

• 3+ years in a Customer Success leadership or senior CS role within SaaS.
• Experience with people management and coaching.
• Comfort managing customer relationships and escalations.
• Excellent written and verbal communication skills.

Responsibilities

• Lead and support Customer Success Specialists.
• Oversee the customer portfolio and manage renewals.
• Own Customer Success strategy and KPIs.
• Review product communications and provide feedback.

Skills

Customer Success leadership

People management

Operational systems management

Excellent communication

Cross-functional collaboration

Tools

Notion

Customer Relationship Management (CRM)

Job description

A leading SaaS company is seeking a Temporary Customer Success Lead to provide maternity leave coverage. This remote role involves managing the Customer Success team, ensuring customer satisfaction, and overseeing portfolio health. Candidates should have over 3 years of experience in Customer Success leadership, strong people management skills, and excellent communication abilities. This position offers a unique opportunity to lead in a supportive environment with a focus on customer value and operational excellence.