Remote Customer Success & Growth Associate

Infobip Ltd; Toronto; Hybrid; CAD 53,000 - 70,000; Full time

Benefits offered by this job

ESOP (Employee Stock Ownership Plan)

Medical, Dental, Vision insurance

Life insurance

401(k) with company match

Disability insurance (short/long-term)

Wellness plan

PTO 23 days/year + sick days

Job summary

Infobip Ltd in Toronto, Canada is seeking a Customer Success/Sales Associate to advance self-service adoption, nurture relationships, and generate new business opportunities for the sales team. You’ll learn from experienced professionals, work with global customers, and follow a clear career path toward growth in sales and business development.

You will communicate complex product value, analyze usage data, and collaborate with product and support teams to optimize the customer journey, aiming

Qualifications

• Minimum 1 year proven experience in similar roles.
• Strong communication and interpersonal skills.
• Strong analytical and organizational skills, with a systematic approach to problems.
• Strong presentation and demo skills; able to articulate technical solutions and ROI.
• Proficient in Excel.
• Fluent in English (spoken and written).
• Additional languages (French/Spanish) advantageous.

Responsibilities

• Proactively engaging Self-Service customers to ensure high-quality experience and growth.
• Builds strong relationships and generates new business opportunities for the sales team.
• Educates customers on product nuances to unlock value and increases adoption/activation.
• Suggests UX improvements for Self-Service and collaborates with Product team.
• Retains customers and analyzes consumption; tracks industry trends.
• Collaborates with cross-functional teams to optimize Self-Service workflows.

Skills

Communication Skills

Interpersonal Skills

Analytical Skills

Organizational Skills

Presentation Skills

Excel Proficient

English Fluency

Additional Languages (French/Spanish)

Networking & Relationship Building

AI Tools Familiarity

Consultative/Solution-Oriented

Multi-Divisional/Global Customer Focus

Job description

Infobip Ltd in Toronto, Canada is seeking a Customer Success/Sales Associate to advance self-service adoption, nurture relationships, and generate new business opportunities for the sales team. You’ll learn from experienced professionals, work with global customers, and follow a clear career path toward growth in sales and business development.

You will communicate complex product value, analyze usage data, and collaborate with product and support teams to optimize the customer journey, aiming