Customer Success Specialist

Insight Global; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Canada is seeking a Sr. Customer Success Specialist to manage relationships with enterprise accounts. The ideal candidate will have a minimum of 3 years of experience in customer success and strong communication abilities. This full-time role offers a salary range of CA$60,000.00 to CA$80,000.00 per year and focuses on driving client engagement and satisfaction in a rapidly growing SaaS environment.

Qualifications

• 3+ years of experience in a customer-facing role.
• Strong Excel skills including pivot tables and VLOOKUPs.
• Proven ability to communicate and manage relationships effectively.

Responsibilities

• Manage and grow relationships with strategic enterprise accounts.
• Drive adoption and present insights.
• Resolve complex client needs with professionalism.

Skills

Customer success management

C-suite communication

Presentation skills

Excel skills

Organization

Collaboration

Job description

Overview

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$60,000.00/yr - CA$80,000.00/yr

Direct message the job poster from Insight Global

Responsibilities and qualifications

• 3+ years of experience in a customer success, account management, or a client-facing role
• Proven ability to communicate with C-suite stakeholders and manage enterprise-level relationships
• Confident leading presentations with the ability to control a room and tailor messaging to diverse audiences
• Comfortable navigating challenging conversations, providing strategic solutions, and maintaining client trust
• Strong Excel skills including pivot tables and VLOOKUPs to track client data
• Highly organized and proactive, with a track record of managing multiple accounts simultaneously
• Ability to collaborate with cross-functional teams

Nice to Have Skills & Experience

• Background in an agency environment
• Prior experience as an account executive or account manager role
• Understanding of agency workflows, design principles and the customer lifecycle

Job Description

Insight Global is seeking a Sr. Customer Success Specialist to join a rapidly growing SaaS company that specializes in creative automation and brand content management.

This is a client-facing, high-impact role responsible for managing and growing relationships with strategic enterprise accounts. The ideal candidate will be a strong communicator, confident in executive settings, and capable of driving adoption, presenting insights, and resolving complex client needs with professionalism and empathy.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Customer Service
• Industries: Technology, Information and Media

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