Customer Success/ Sales Associate

Infobip Ltd; Toronto; Hybrid; CAD 53,000 - 70,000; Full time

Benefits offered by this job

ESOP (Employee Stock Ownership Plan)

Medical, Dental, Vision insurance

Life insurance

401(k) with company match

Disability insurance (short/long-term)

Wellness plan

PTO 23 days/year + sick days

Job summary

Infobip Ltd in Toronto, Canada is seeking a Customer Success/Sales Associate to advance self-service adoption, nurture relationships, and generate new business opportunities for the sales team. You’ll learn from experienced professionals, work with global customers, and follow a clear career path toward growth in sales and business development.

You will communicate complex product value, analyze usage data, and collaborate with product and support teams to optimize the customer journey, aiming

Qualifications

• Minimum 1 year proven experience in similar roles.
• Strong communication and interpersonal skills.
• Strong analytical and organizational skills, with a systematic approach to problems.
• Strong presentation and demo skills; able to articulate technical solutions and ROI.
• Proficient in Excel.
• Fluent in English (spoken and written).
• Additional languages (French/Spanish) advantageous.

Responsibilities

• Proactively engaging Self-Service customers to ensure high-quality experience and growth.
• Builds strong relationships and generates new business opportunities for the sales team.
• Educates customers on product nuances to unlock value and increases adoption/activation.
• Suggests UX improvements for Self-Service and collaborates with Product team.
• Retains customers and analyzes consumption; tracks industry trends.
• Collaborates with cross-functional teams to optimize Self-Service workflows.

Skills

Communication Skills

Interpersonal Skills

Analytical Skills

Organizational Skills

Presentation Skills

Excel Proficient

English Fluency

Additional Languages (French/Spanish)

Networking & Relationship Building

AI Tools Familiarity

Consultative/Solution-Oriented

Multi-Divisional/Global Customer Focus

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.Let’s build what’s next, together.What this role is all aboutAre you a forward-thinking individual with a keen interest in helping to elevate customer experience and spot opportunities for customer growth? Are you eager to apply your analytical, organizational, and interpersonal skills and learn how to partner with other teams within the organization to drive continuous improvement in lead quality and conversion rates?If so, we have an exciting opportunity for you! Infobip is seeking a motivated and talented individual to join our team as a Customer Success/ Sales Associate in Toronto, Canada (remote).You’ll have the opportunity to learn from experienced professionals, develop your skills, work with global customers, and follow a clear career path toward future growth in sales and business development. This is a great first step toward a long-term career, with opportunities for continuous development and progression.What you'll doProactively working on hand-raisers and inquiries from all Self-Service customers to ensure their high-quality experience, resulting in their satisfaction and further growth.Building strong relationships and generating new business opportunities for the Infobip sales team.Educating the customer base on the nuances of the product to unlock value.Finding ways to increase user adoption/activation.Actively suggesting how to improve UX on Self Service.Retaining current customers and analyzing their consumption.Having an excellent overview of business, competition, and latest industry trends.Engaging and collaborating with different teams to optimize Self-service workflow.Creating flows and resolving frictions in Self-service by working closely with Product team.What makes you a strong fit:Minimum 1 year proven experience in similar roles.Strong communication and interpersonal skills.Strong analytical and organizational skills, with a systematic approach to problems.Strong presentation and demo skills - able to articulate technical solutions and ROI to both technical and non-technical stakeholders.A proficient user of Excel.Highly fluent in English, both spoken and written.Ideally proficiency in any additional languages, like French or Spanish.Strong networking & relationship building skills.Interest in working with multi-divisional, multi-geographical customers.Proactively engages customers with a consultative, solution-orientated approach in discovering new opportunities.You are familiar with AI tools.Why you'll love it here• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.Salary Range: $53,000-$70,000 CAD annual base salary (the salary of the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, job-related knowledge, experience, education, and skillset). This role is also eligible to receive an annual bonus, based on both individual and company performance.Benefits & Perks: Medical, Dental, and Vision insurance; Basic life insurance; 401(k) plan participation with company match; Short-term and long-term disability insurance; Wellness plan of up to $500/year pro-rated based on hire date; PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually; Additional leave time for marriage, relocation, bereavement, and other major life events; Twelve (12) weeks of paid parental leave; Participation in employee share ownership plan (ESOP); Fourteen (14) paid holidays annually.Diversity drives connectionInfobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.Read more about our hiring process.