Remote Customer Solutions Analyst - Construction ERP

Perseus Group; Markham; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Work from home 1-2 times a week

Extensive training

Comprehensive benefits package

Learning and development opportunities

Career development and merit based增长

Job summary

Jonas Construction Software is seeking a Customer Support Analyst for the Construction division. You will be part of the Construction support team, providing support for Jonas Construction ERP Software by monitoring tickets, responding to customer calls and resolving cases using troubleshooting skills and product knowledge to train clients on software functionality.

A successful candidate requires excellent interpersonal and problem-solving skills with the ability to learn quickly in a

Qualifications

• Application/customer support experience in the software industry preferred
• Experience in accounting based applications preferably in Construction/Service and/or related industries a definite asset
• Must be able to troubleshoot, multi-task in a fast-paced environment and set priorities within time constraints
• Excellent organizational, time management, punctuality and customer service skills
• Courteous and professional phone manner, demeanor and attitude are essential
• Good team player, yet willing to take personal responsibility for resolution of issues
• Proven ability to meet deadlines
• Proven ability to problem solve and teach others
• Excellent command of the English language (spoken and written)
• Accounting degree and/or experience an asset

Responsibilities

• Report to the Procedural Support Manager for daily direction and the Director of Support for administration
• Provide application support for an integrated ERP accounting construction software by investigating process, accounting and operational cases
• Analyze data and user process to find deficiencies in process, reports or software functionality
• Have the ability to keep composure under stressful situations
• Harness time management skills to effectively and efficiently resolve multiple client issues
• Be driven by results to achieve team goals, establishing integrity and trust with the team and clients while remaining customer focused
• Serve as primary support liaison between clients and Jonas
• Keep clients informed of progression with issues and provide follow up as necessary
• Collaborate with other departments or offices as necessary to expedite resolutions
• Promote and maintain a high quality, professional, service-oriented company image among clients

Skills

Customer support

Troubleshooting

Data analysis

English communication

Education

Accounting degree

Tools

ERP software

Job description

Jonas Construction Software is seeking a Customer Support Analyst for the Construction division. You will be part of the Construction support team, providing support for Jonas Construction ERP Software by monitoring tickets, responding to customer calls and resolving cases using troubleshooting skills and product knowledge to train clients on software functionality.

A successful candidate requires excellent interpersonal and problem-solving skills with the ability to learn quickly in a