Customer Solution Analyst

Perseus Group; Markham; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Work from home 1-2 times a week

Extensive training

Comprehensive benefits package

Learning and development opportunities

Career development and merit based增长

Job summary

Jonas Construction Software is seeking a Customer Support Analyst for the Construction division. You will be part of the Construction support team, providing support for Jonas Construction ERP Software by monitoring tickets, responding to customer calls and resolving cases using troubleshooting skills and product knowledge to train clients on software functionality.

A successful candidate requires excellent interpersonal and problem-solving skills with the ability to learn quickly in a

Qualifications

• Application/customer support experience in the software industry preferred
• Experience in accounting based applications preferably in Construction/Service and/or related industries a definite asset
• Must be able to troubleshoot, multi-task in a fast-paced environment and set priorities within time constraints
• Excellent organizational, time management, punctuality and customer service skills
• Courteous and professional phone manner, demeanor and attitude are essential
• Good team player, yet willing to take personal responsibility for resolution of issues
• Proven ability to meet deadlines
• Proven ability to problem solve and teach others
• Excellent command of the English language (spoken and written)
• Accounting degree and/or experience an asset

Responsibilities

• Report to the Procedural Support Manager for daily direction and the Director of Support for administration
• Provide application support for an integrated ERP accounting construction software by investigating process, accounting and operational cases
• Analyze data and user process to find deficiencies in process, reports or software functionality
• Have the ability to keep composure under stressful situations
• Harness time management skills to effectively and efficiently resolve multiple client issues
• Be driven by results to achieve team goals, establishing integrity and trust with the team and clients while remaining customer focused
• Serve as primary support liaison between clients and Jonas
• Keep clients informed of progression with issues and provide follow up as necessary
• Collaborate with other departments or offices as necessary to expedite resolutions
• Promote and maintain a high quality, professional, service-oriented company image among clients

Skills

Customer support

Troubleshooting

Data analysis

English communication

Education

Accounting degree

Tools

ERP software

Job description

Job Details: JONAS SOFTWARE – CONSTRUCTION DIVISION CustomerSupport Analyst The Jonas workplace is dynamic, empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious person who will learn both our business as well as our clients’ businesses by starting out as a Customer Support Analyst for our Software Support Team in the Construction Division. For the right person, this will be the jumping off point for a promising career.

OVERVIEW

As aCustomerSupport Analyst you will be a part of the Jonas Construction support team. You will be responsible for providing support for Jonas Construction ERP Software by monitoring ticket, responding to customer calls and resolving cases using troubleshooting skills and product knowledge to train clients on software functionality. A successful candidate requires excellent interpersonal and problem-solving skills with the ability to learn quickly in a fast-paced team environment. Previous accounting and customer service experience is required.

JOB RESPONSIBILITIES

• Report to the Procedural Support Manager for daily direction and the Director of Support for administration
• Provide application support for an integrated ERP accounting construction software by investigating process, accounting and operational cases
• Analyze data and user process to find deficiencies in process, reports or software functionality
• Have the ability to keep composure under stressful situations
• Harness time management skills to effectively and efficiently resolve multiple client issues
• Be driven by results to achieve team goals, establishing integrity and trust with the team and clients while remaining customer focused
• Serve as primary support liaison between clients and Jonas
• Keep clients informed of progression with issues and provide follow up as necessary
• Collaborate with other departments or offices as necessary to expedite resolutions
• Promote and maintain a high quality, professional, service-oriented company image among clients

JOB QUALIFICATIONS

• Application/customer support experience in the software industry preferred
• Experience in accounting based applications preferably in Construction/Service and/or related industries a definite asset
• Must be able to troubleshoot, multi-task in a fast-paced environment and set priorities within time constraints
• Excellent organizational, time management, punctuality and customer service skills
• Courteous and professional phone manner, demeanor and attitude are essential
• Good team player, yet willing to take personal responsibility for resolution of issues
• Proven ability to meet deadlines
• Proven ability to problem solve and teach others
• Excellent command of the English language (spoken and written)
• Accounting degree and/or experience an asset

WHAT MAKES THIS A GREAT PLACE TO WORK?

• Competitive compensation
• Once established work from home 1-2 times a week
• Extensive in-class and hands on training
• Comprehensive benefits package
• Learning and development opportunities
• Career development and merit based growth plan
• Energetic and simulating work environment with annual employee awards and regular department and company events and outings
• Business Unit Scheduled Hours: 37.5
• Number of Openings Available: 0
• Worker Type: Regular

More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain. Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

Is This You?

At Jonas Construction Software, we think outside the box. We’re looking for like-minded individuals who are passionate about what they do and inspired to achieve greatness. Ask our employees about the culture here, and you’ll hear words such as innovative, open, fun, and energetic. With office games, company outings, and quarterly awards, we value the happiness of our employees and make every effort to ensure they are satisfied. We encourage open collaboration with one another and speak openly about their thoughts and ideas. We believe in hiring and investing in people that care about people. Working here will provide you with a fulfilling career, as well as opportunities for personal and professional growth. We like to think of working at Jonas Construction Software as more than just a job, but rather a place where you can grow and achieve your maximum potential.

We thank all applicants for their interest; however, only those who qualify for an interview will be contacted. Jonas Construction is an Equal Opportunity Employer. If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at [e-mail] or 905 470 4600. Jonas Construction is a part of a CSI group of companies.

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