Client Experience Specialist

Perseus Group; Markham; On-site; CAD 70,000 - 80,000; Full time

Job summary

Jonas Software is seeking a Client Experience Specialist for its Premier Division. This role focuses on becoming the product expert, delivering exceptional customer service, and training users on the SaaS Construction Management Cloud App.

You will troubleshoot issues, contribute to knowledge base improvements, and support process enhancements. Ideal candidates have 3-5+ years in software customer support, strong English communication, and a technical mindset.

Qualifications

• 3-5+ years of customer support experience preferably in the software industry.
• Basic accounting knowledge and technical skill.
• Passionate about providing remarkable customer focused service.
• Superior problem solving and conflict management skills.
• Self-motivated with ability to wear multiple hats in a fast paced environment.
• Excellent written and verbal communication in English.
• Technical inclination and willingness to learn new technologies.
• Experience with ERP/business applications is an asset.
• Strong organizational and deadline management abilities.
• Bachelor’s degree / college diploma.
• Experience in construction industry admin and ERP/accounting apps is an asset.

Responsibilities

• Become the product expert.
• Troubleshoot and resolve customer issues promptly.
• Train users via phone and online meetings on tasks in the app.
• Deliver exceptional customer service with empathy and professionalism.
• Improve knowledge base and training materials for users.
• Assist with process improvement.
• Other duties as assigned.

Skills

Customer support

Communication

Problem solving

Multi-tasking

Technical aptitude

Education

Bachelor’s degree / college diploma

Tools

ERP software

Software applications

Job description

Job Description

Compensation & Role Details: Expected Salary Range: The expected base salary range for this role is between $70,000 – $80,000 CAD, depending on experience and qualifications. Role Type: New Role. AI Disclosure: AI may be used during the hiring process.

Client Experience Specialist – Premier Division

Jonas Software is an innovative company seeking a Client Experience star for its SaaS Construction Management Cloud App! The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging fast‑paced, startup environment within a well‑established company. Immediately, we are seeking a driven individual who will learn about our business and our product, as well as our clients’ businesses by filling the role of Client Experience Specialist. This is a great opportunity to join a growing team rolling out a brand new product.

Job Responsibilities

• Become the product expert


• Troubleshoot and resolve customer issues in a timely manner


• Train users over the phone and online meetings on how to complete different tasks using the application


• Deliver remarkable customer service through empathy and professionalism


• Improve the knowledge base and training materials to help users


• Assist with process improvement


• Other duties as assigned

Job Qualifications

• 3-5+ years of customer support experience preferably in the software industry


• Basic accounting knowledge and technical skill


• Passionate about providing remarkable customer focused service that makes clients ask for you by name


• Superior problem solving skills with the intellectual horsepower to think outside the box to ensure excellent customer service; excellent conflict management skills


• Self‑motivated with proven ability to “wear multiple hats” and work in a fast paced environment and driven for results


• Superior communication (written and verbal) and interpersonal skills in the English language; approachable and a great listener


• Technically inclined with the motivation to learn new technologies


• Working experience with business or ERP applications would be considered an asset


• Well‑honed organizational and process management skills; and ability to manage multiple priorities and deadlines


• Bachelor’s degree / college diploma


• Experience in administrative side of the construction industry and/or supporting ERP/business/accounting applications would be considered an asset

Other Details

Business Unit: Premier

Scheduled Weekly Hours: 37.5

Number of Openings Available: 1

Worker Type: Regular

Company Overview

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index. At Jonas we have long realized that our greatest asset is our employee base. As such we strive to provide our team with a fantastic working environment and an enriching career, which we know will translate into world class service to our valued clients. This allows Jonas Software to maintain and extend our lead as the premier software and services provider in each of our markets. If being part of a growing organization that moves at a fast pace and constantly strives to get better each and every day is what you are looking for, then we want to hear from you. Everyone has heard the sports analogy “to be the best, you have to beat the best”; well at Jonas Software we have tweaked that slightly to fit vertical market software. We believe to be the best you have to hire and retain the best!!!

Equal Opportunity & Accommodation

Jonas Software is an Equal Opportunity Employer.

If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at [e-mail] or 905-470-4600.

Jonas Software is part of a CSI group of companies.