Client Experience Specialist

Jonas Software; Markham; On-site; CAD 70,000 - 80,000; Full time

Job summary

Jonas Software is recruiting a Client Experience Specialist for its Premier Division. You will become the product expert, troubleshoot issues, and train users by phone and online meetings, delivering outstanding service.

We value self-motivated, organized professionals with 3–5+ years in software customer support and proficiency in English. The role supports a fast-paced SaaS product in a dynamic environment.

Qualifications

• 3-5+ years of customer support experience preferably in the software industry.
• Basic accounting knowledge and technical skill.
• Passionate about providing remarkable customer focused service that makes clients ask for you by name.
• Superior problem solving skills with the intellectual horsepower to think outside the box to ensure excellent customer service; excellent conflict management skills.
• Self-motivated with proven ability to "wear multiple hats" and work in a fast paced environment and driven for results.
• Superior communication (written and verbal) and interpersonal skills in the English language; approachable and a great listener.
• Technically inclined with the motivation to learn new technologies.
• Working experience with business or ERP applications would be considered an asset.
• Well-honed organizational and process management skills; and ability to manage multiple priorities and deadlines.
• Experience in administrative side of the construction industry and/or supporting ERP/business/accounting applications would be considered an asset.

Responsibilities

• Become the product expert.
• Troubleshoot and resolve customer issues in a timely manner.
• Train users over the phone and online meetings on how to complete different tasks using the application.
• Deliver remarkable customer service through empathy and professionalism.
• Improve the knowledge base and training materials to help users.
• Assist with process improvement.
• Other duties as assigned.

Skills

Customer support

Problem solving

Conflict management

Communication skills

Multi-tasking

Technical aptitude

Team collaboration

Education

Bachelor’s degree / college diploma

Tools

ERP systems

Accounting software

Job description

Compensation & Role Details:

Expected Salary Range: The expected base salary range for this role is between $70,000 - $80,000 CAD, depending on experience and qualifications

Client Experience Specialist

Jonas Software - Premier Division

Jonas Software is an innovative company seeking a Client Experience star for its SaaS Construction Management Cloud App!

The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging fast-paced, startup environment within a well-established company. Immediately, we are seeking a driven individual who will learn about our business and our product, as well as our clients’ businesses by filling the role of Client Experience Specialist. This is a great opportunity to join a growing team rolling out a brand new product.

JOB RESPONSIBILITIES

• Become the product expert
• Troubleshoot and resolve customer issues in a timely manner
• Train users over the phone and online meetings on how to complete different tasks using the application
• Deliver remarkable customer service through empathy and professionalism
• Improve the knowledge base and training materials to help users
• Assist with process improvement
• Other duties as assigned

JOB QUALIFICATIONS

• 3-5+ years of customer support experience preferably in the software industry
• Basic accounting knowledge and technical skill
• Passionate about providing remarkable customer focused service that makes clients ask for you by name
• Superior problem solving skills with the intellectual horsepower to think outside the box to ensure excellent customer service; excellent conflict management skills
• Self-motivated with proven ability to \"wear multiple hats\" and work in a fast paced environment and driven for results
• Superior communication (written and verbal) and interpersonal skills in the English language; approachable and a great listener
• Technically inclined with the motivation to learn new technologies
• Working experience with business or ERP applications would be considered an asset
• Well-honed organizational and process management skills; and ability to manage multiple priorities and deadlines
• Bachelor’s degree / college diploma
• Experience in administrative side of the construction industry and/or supporting ERP/business/accounting applications would be considered an asset

Business Unit: Premier

Scheduled Weekly Hours: 37.5

Number of Openings Available: 1

Worker Type: Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of \"Software for Life.\" We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.