SaaS Client Experience Champion

Jonas Software Group; Markham; Hybrid; CAD 70,000 - 80,000; Full time

Job summary

Jonas Software – Premier Division is seeking a Client Experience Specialist in Markham, Ontario. You will learn our SaaS Construction Management Cloud App, become the product expert, and troubleshoot customer issues while delivering exceptional service.

The role requires 3-5+ years in customer support, basic accounting knowledge, and strong English communication. This on-site position offers growth in a dynamic startup-like environment within a global company.

Qualifications

• 3-5+ years of customer support experience, preferably in software.
• Basic accounting knowledge and technical skill.
• Strong communication and problem-solving skills in English.

Responsibilities

• Become the product expert.
• Troubleshoot and resolve customer issues promptly.
• Train users via phone and online meetings on how to use the application.
• Deliver outstanding customer service with empathy and professionalism.
• Contribute to knowledge base and training materials.
• Assist with process improvement.

Skills

Customer support

ERP knowledge

English communication

Education

Bachelor’s degree / college diploma

Tools

ERP applications

Job description

Jonas Software – Premier Division is seeking a Client Experience Specialist in Markham, Ontario. You will learn our SaaS Construction Management Cloud App, become the product expert, and troubleshoot customer issues while delivering exceptional service.

The role requires 3-5+ years in customer support, basic accounting knowledge, and strong English communication. This on-site position offers growth in a dynamic startup-like environment within a global company.