Remote Customer Service Pro — Farm Media & Operations

Glacier FarmMedia Limited; Canada; Remote; CAD 36,000 - 54,000; Full time

Job summary

Glacier FarmMedia Limited is seeking a remote Customer Service Representative to support Canada’s farming community from home with flexible hours. You’ll handle subscriptions, billing inquiries and product information while maintaining organized customer records and collaborating with teams.

The role emphasizes strong communication, professionalism and a proactive approach to improving service processes across marketing, sales and operations.

Qualifications

• Professional phone manner and customer-focused mindset.
• Highly organized with strong attention to detail.
• Proactive, dependable and collaborative team player.
• Proficiency with Microsoft Office and related office software.

Responsibilities

• Make outbound calls to media subscribers and classifieds customers.
• Handle inbound inquiries about subscriptions, billing, and account updates.
• Ensure a high level of professional service and elevate issues as required.
• Maintain accurate customer records in CRM systems.
• Assist with administrative tasks and support workflow processes.
• Coordinate events and post-event follow-up activities.
• Support cross-department projects to meet deadlines and objectives.

Skills

Professional phone manner

Organized

Proactive

Dependable

Collaborative

Tools

Microsoft Office

Job description

Glacier FarmMedia Limited is seeking a remote Customer Service Representative to support Canada’s farming community from home with flexible hours. You’ll handle subscriptions, billing inquiries and product information while maintaining organized customer records and collaborating with teams.

The role emphasizes strong communication, professionalism and a proactive approach to improving service processes across marketing, sales and operations.