Customer Service Representative

Glacier FarmMedia Limited; Canada; Remote; CAD 36,000 - 54,000; Full time

Job summary

Glacier FarmMedia Limited is seeking a remote Customer Service Representative to support Canada’s farming community from home with flexible hours. You’ll handle subscriptions, billing inquiries and product information while maintaining organized customer records and collaborating with teams.

The role emphasizes strong communication, professionalism and a proactive approach to improving service processes across marketing, sales and operations.

Qualifications

• Professional phone manner and customer-focused mindset.
• Highly organized with strong attention to detail.
• Proactive, dependable and collaborative team player.
• Proficiency with Microsoft Office and related office software.

Responsibilities

• Make outbound calls to media subscribers and classifieds customers.
• Handle inbound inquiries about subscriptions, billing, and account updates.
• Ensure a high level of professional service and elevate issues as required.
• Maintain accurate customer records in CRM systems.
• Assist with administrative tasks and support workflow processes.
• Coordinate events and post-event follow-up activities.
• Support cross-department projects to meet deadlines and objectives.

Skills

Professional phone manner

Organized

Proactive

Dependable

Collaborative

Tools

Microsoft Office

Job description

Join the GFM team a Customer Service Representative!

We connect with and support Canada’s farming community every day.

This is a farm flexible employment opportunity which means you can work remotely from your home farm and work flexible hours which can accommodate farm work, family or university/college courses.

What you’ll gain:

• Experience in finance, customer service & office operations environment
• Practice using strong communication, organization & teamwork skills
• Exposure to real business processes and a network of supportive professionals
• Opportunities to contribute to projects and gain valuable hands‑on experience

Job Purpose

Glacier FarmMedia (“GFM”) is a dynamic company in the Canadian agriculture industry. We connect with farmers through regional and specialty media franchises, a listings marketplace for the sale of farm equipment, leading industry events like Ag in Motion and Canada’s Outdoor Farm Show and customized offerings for Weather and Market analysis and insights.

As a remote CSR, you will play an important role in supporting Farmer Services operations efforts. You help ensure strong customer service delivery, efficient office coordination, and collaboration.

Duties and responsibilities

• Conduct outbound calls to media subscribers and classifieds customers
• Manage inbound inquiries related to subscriptions, billing, account updates, and product information
• Ensure a high level of professional service and elevate issues as required
• Maintain accurate and up-to-date customer records within CRM systems
• Assist with administrative tasks, support workflow processes and team operations
• Efficiently manage internal documentation, data entry, reporting, and process tracking
• Assist with invoice preparation, payment tracking, reconciliations support, and coordination with finance teams
• Help coordinate cross-departmental projects and internal initiatives to ensure deadlines and objectives are met
• Support planning, coordination, and execution of events and post-event follow-up activities
• Identify opportunities for improving service processes and workflow efficiencies
• Contribute to special projects, initiatives and event planning

Qualifications

• Professional phone manner and customer-focused mindset
• Proficiency in Microsoft Office
• Highly organized with strong attention to detail
• Proactive, dependable, and collaborative team player

If you’re ready to learn, grow, and make an impact - we’d love to hear from you!

About Us

Glacier FarmMedia is a dynamic company with media franchises, a listings marketplace for the sale of farm equipment, leading events like Ag in Motion and Canada’s Outdoor Farm Show and customized offerings for Weather and Market analysis and insights.

Our team of employees consists of many different jobs, working in many different provinces. Our focus is working collaboratively, regardless of title, team or location. We have roles in journalism, sales, technology, operations and finance - apply today!