Customer Care Representative

Agricorp; Guelph; On-site; CAD 47,000 - 55,000; Full time

Job summary

Agricorp is seeking a Customer Care Representative to serve Ontario farmers with program information and support. You will be the first line of contact, handling inquiries, entering data, and guiding customers to the right internal teams.

The role emphasizes problem solving, accuracy in data entry, and collaboration with multiple departments to improve programs for agricultural stakeholders.

Qualifications

• Post-secondary degree or diploma in a related field, such as business or agriculture, or equivalent experience.
• Minimum 2 years’ experience in a customer care, contact centre or customer service environment.
• Quality focused and strong attention to detail.
• Strong math skills and proficiency in data entry and computer applications.
• Knowledge of insurance programs, such as insurance claims and underwriting, financial statements, tax filing and accounts receivables, an asset.
• Understanding of the agricultural industry and government business risk management programs an asset.
• French language skills an asset.
• Client focus – Meets the expectations of internal and external customers through establishing effective relationships, gaining trust and respect.
• Teamwork and collaboration – Works cooperatively within teams to build effective relationships and accomplish goals.

Responsibilities

• Provide front-line contact for customers by handling inbound customer inquiries via multiple communication channels (calls, email, online, fax, mail).
• Respond to a variety of program queries using specific criteria and details.
• Retrieve detailed information from customers and other sources and redirect customer queries to appropriate internal contacts.
• Provide data entry for specific customer program-related information, such as financial statements, tax documents, and farm acreage and yield reports, in an accurate and timely manner.
• Perform general administrative tasks related to customer mailings, file management, faxing, scanning, etc.
• Provide peer coaching and support to less experienced Customer Care Services staff.
• Act as a product liaison and communicate with other departments to address business needs.

Skills

Customer service

Data entry

Attention to detail

Math skills

Teamwork

Education

Post-secondary degree/diploma in related field

Job description

Are you passionate about customer service and agriculture? Someone who thrives on problem solving and asking the right questions? We are seeking new Customer Care Representatives (CCR) to connect Ontario farmers with Agricorp programs.

The Role

The Customer Care Representative (CCR) role provides critical first line of contact for all customer inquiries, and retrieve and enter customer information into a database. As a CCR, you will provide customer service support to Ontario farmers who use Agricorp’s business risk management programs. In this role you will:

• Provide front-line contact for customers by handling inbound customer inquiries via multiple communication channels (calls, email, online, fax, mail)
• Respond to a variety of program queries using specific criteria and details
• Retrieve detailed information from customers and other sources and redirect customer queries to appropriate internal contacts
• Provide data entry for specific customer program-related information, such as financial statements, tax documents, and farm acreage and yield reports, in an accurate and timely manner
• Perform general administrative tasks related to customer mailings, file management, faxing, scanning, etc.
• Provide peer coaching and support to less experienced Customer Care Services staff
• Act as a product liaison and communicate with other departments to address business needs

Job status: Permanent position available (posting for an existing vacancy)
Salary Range: $46,970 - $55,258
Work Status: Full time in-office
Location: Guelph, Ontario

Qualifications

• Post-secondary degree or diploma in a related field, such as business or agriculture, or equivalent experience
• Minimum 2 years’ experience in a customer care, contact centre or customer service environment
• Quality focused and strong attention to detail
• Strong math skills and proficiency in data entry and computer applications
• Knowledge of insurance programs, such as insurance claims and underwriting, financial statements, tax filing and accounts receivables, an asset
• Understanding of the agricultural industry and government business risk management programs an asset
• French language skills an asset
• Client focus– Meets the expectations of internal and external customers through establishing effective relationships, gaining trust and respect.
• Teamwork and collaboration– Works cooperatively within teams to build effective relationships and accomplish goals. Shares expertise and actions that respect the needs and contributions of others.
• Quality focus– Attends to the task at hand to minimize errors and provide consistent delivery of work to the highest possible standard
• Program knowledge– Knows and understands the programs and services provided by Agricorp
• Initiative– Proactively identifies and handles issues and situations to take action; seizing opportunities when they arise.
• Efficiency– Effectively plan and organize time and resources to prioritize work to effectively meet objectives.

Background

Agricorp, an agency of the government of Ontario.

Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.

Agricorp helps grow Ontario agriculture. We underwrite $6-8 billion in risk each year. The agency was established in 1997, and since then we’ve made over $8 billion in payments to farmers when they needed it most.