Bilingual Customer Care Representative

Agricorp; Guelph; On-site; CAD 47,000 - 55,000; Full time

Job summary

Agricorp is seeking a Bilingual Customer Care Representative to connect Ontario Farmers with Agricorp programs and provide front-line support across multiple channels. You will enter data, assist with program inquiries, and collaborate with internal teams on various business needs.

The role involves in-office work, handling inquiries related to Production Insurance, AgriStability, Risk Management, and Farm Business Registration. OPS French certification and strong data-entry skills are important.

Qualifications

• Post secondary education in Business, Agricultural Sciences or related field or equivalent experience.
• 1-3 years of related customer service in a call centre, customer accounts, financial services, insurance, or agricultural industry.
• OPS oral intermediate French Certification is required.
• Strong math skills with high proficiency in data entry and Microsoft Office.
• Knowledge of insurance programs and agricultural government programs is an asset.

Responsibilities

• Provide front-line contact for customers via calls, email, online, fax, and mail.
• Respond to a wide variety of program queries by referring to specific criteria and details.
• Retrieve detailed information from customers and other sources and redirect queries to appropriate internal contacts.
• Provide data entry for customer program-related information, such as financial statements, tax documents, and farm acreage and yield reports.
• Perform general administrative tasks related to customer mailings, file management, faxing, scanning, etc.
• Provide peer coaching and support to less experienced Customer Care staff.
• Perform a product liaison role and communicate with other departments to address business needs.
• Act as subject matter expert to participate on project teams and other work initiatives.

Skills

Bilingual (English/French)

Customer service

Data entry

Education

Post secondary education in Business or Agricultural Sciences or related field

Tools

Microsoft Office

Database entry systems

Job description

Are you looking for a meaningful career? Agricorp is seeking a Bilingual Customer Care Representative to join our Customer Care Services team to connect Ontario Farmers with Agricorp programs.

The Role

The Bilingual Customer Care Representative role provides critical front-line contact for all customer inquiries, as well as retrieves and enters customer information into databases. As a Bilingual Customer Care Representative, you will provide customer service support to Ontario farmers who use Agricorp’s business risk management programs, including Production Insurance, AgriStability, Risk Management Program and Farm Business Registration. In this role, you will:

• Provide front-line contact for customers by handling inbound and inbound customer inquiries via multiple communication channels (calls, email, online, fax, mail)
• Respond to a wide variety of program queries by referring to specific criteria and details
• Retrieve detailed information from customers and other sources and redirect customer queries to appropriate internal contacts
• Provide data entry for specific customer program-related information, such as financial statements, tax documents and farm acreage and yield reports, in an accurate and timely manner
• Perform general administrative tasks related to customer mailings, file management, faxing, scanning, etc.
• Provide peer coaching and support to less experienced Customer Care staff
• Perform a product liaison role and communicate with other departments to address business needs, as required
• Act as subject matter expert to participate on project teams and other work initiatives

Job status: Permanent position available (posting for an existing vacancy)

Salary Range: $46,970 - $55,258

Work Status: Full time in-office

Qualifications

• Post secondary education (college or university) in Business, Agricultural Sciences or related field or equivalent experience
• 1-3 years of related customer service, preferably in a call centre or Customer Accounts, in the financial services, insurance sector and Agricultural industry
• Will be certified by the Ontario Public Service (OPS) in oral intermediate level French Certification
• Strong math skills with a high proficiency in data entry and computer applications, including Microsoft Office applications
• Knowledge of insurance programs, including insurance claims and underwriting, financial statements, tax filing, and accounts receivables is an asset
• Understanding of the agricultural industry and government business risk management programs are an asset
• Client focus – Meets the expectations of internal and external customers through establishing effective relationships, gaining trust and respect.
• Teamwork and collaboration – Works cooperatively within teams to build effective relationships and accomplish goals. Shares expertise and actions that respect the needs and contributions of others.
• Quality focus – Attends to the task at hand to minimize errors and provide consistent delivery of work to the highest possible standard
• Program knowledge – Knows and understands the programs and services provided by Agricorp
• Initiative – Proactively identifies and handles issues and situations to take action; seizing opportunities when they arise.
• Efficiency – Effectively plan and organize time and resources to prioritize work to effectively meet objectives.

Background

Agricorp, an agency of the government of Ontario.

Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.

Agricorp helps grow Ontario agriculture. We underwrite $6-8 billion in risk each year. The agency was established in 1997, and since then we’ve made over $8 billion in payments to farmers when they needed it most.

Please advise if you require accommodation during the recruitment process.

We thank all applicants for their interest; however, only those selected for an interview will be contacted directly.