Bilingual (English & French speaking) Customer Care Representative

Agricorp; Guelph; On-site; CAD 47,000 - 55,000; Full time

Job summary

Agricorp, an agency of the Government of Ontario, is seeking a Bilingual Customer Care Representative to join its Customer Care Services team in Guelph. You will connect Ontario farmers with Agricorp programs and provide frontline support for inquiries across multiple channels.

In this role you will collect and enter customer data, reference program criteria, and collaborate with colleagues to resolve issues. Fluency in English and French is required; OPS certification is advantageous.

Qualifications

• Post secondary education in Business, Agricultural Sciences or related field or equivalent experience.
• 1-3 years of related customer service in call centre, financial services, or agricultural industry.
• OPS French intermediate certification is required.
• Strong math and data entry skills; proficient with Microsoft Office.
• Knowledge of insurance programs, claims, underwriting, taxes, and accounts receivable is an asset.
• Understanding of the agricultural industry and government risk management programs is an asset.

Responsibilities

• Provide front-line contact for customers via calls, email, online, fax, and mail.
• Respond to program queries by referring to criteria and details.
• Retrieve and enter customer information into databases accurately.
• Perform general administrative tasks related to customer mailings and file management.
• Provide peer coaching and support to less experienced staff.
• Act as product liaison and collaborate with other departments to address needs.
• Participate on projects and other work initiatives as subject matter expert.

Skills

Bilingual (English/French)

Customer service

Data entry

Microsoft Office

Program knowledge

Education

Post secondary education in Business or Agricultural Sciences

Tools

Microsoft Office

Job description

Job Category: Customer Services 2

Requisition Number: BILIN001650

• Posted : September 15, 2026
• Full-Time

Locations

Showing 1 location

In-Office
Guelph, ON N1G, CAN

Description

Are you looking for a meaningful career? Agricorp is seeking a Bilingual Customer Care Representative to join our Customer Care Services team to connect Ontario Farmers with Agricorp programs.

The Role

The Bilingual Customer Care Representative role provides critical front-line contact for all customer inquiries, as well as retrieves and enters customer information into databases. As a Bilingual Customer Care Representative, you will provide customer service support to Ontario farmers who use Agricorp’s business risk management programs, including Production Insurance, AgriStability, Risk Management Program and Farm Business Registration. In this role, you will:

• Provide front-line contact for customers by handling inbound and inbound customer inquiries via multiple communication channels (calls, email, online, fax, mail)
• Respond to a wide variety of program queries by referring to specific criteria and details
• Retrieve detailed information from customers and other sources and redirect customer queries to appropriate internal contacts
• Provide data entry for specific customer program-related information, such as financial statements, tax documents and farm acreage and yield reports, in an accurate and timely manner
• Perform general administrative tasks related to customer mailings, file management, faxing, scanning, etc.
• Provide peer coaching and support to less experienced Customer Care staff
• Perform a product liaison role and communicate with other departments to address business needs, as required
• Act as subject matter expert to participate on project teams and other work initiatives

Job status: Permanent position available (posting for an existing vacancy)
Salary Range: $46,970 - $55,258
Work Status: Full time in-office
Location: Guelph, Ontario

Qualifications

• Post secondary education (college or university) in Business, Agricultural Sciences or related field or equivalent experience
• 1-3 years of related customer service, preferably in a call centre or Customer Accounts, in the financial services, insurance sector and Agricultural industry
• Will be certified by the Ontario Public Service (OPS) in oral intermediate level French Certification
• Strong math skills with a high proficiency in data entry and computer applications, including Microsoft Office applications
• Knowledge of insurance programs, including insurance claims and underwriting, financial statements, tax filing, and accounts receivables is an asset
• Understanding of the agricultural industry and government business risk management programs are an asset
• Client focus – Meets the expectations of internal and external customers through establishing effective relationships, gaining trust and respect.
• Teamwork and collaboration – Works cooperatively within teams to build effective relationships and accomplish goals. Shares expertise and actions that respect the needs and contributions of others.
• Quality focus – Attends to the task at hand to minimize errors and provide consistent delivery of work to the highest possible standard
• Program knowledge – Knows and understands the programs and services provided by Agricorp
• Initiative – Proactively identifies and handles issues and situations to take action; seizing opportunities when they arise.
• Efficiency – Effectively plan and organize time and resources to prioritize work to effectively meet objectives.

Background

Agricorp, an agency of the government of Ontario.

Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.

Agricorp helps grow Ontario agriculture. We underwrite $6-8 billion in risk each year. The agency was established in 1997, and since then we’ve made over $8 billion in payments to farmers when they needed it most.