Client Services Representative

Smart-Start-Canada-Ulc; Sherwood Park; On-site; CAD 2,066,000 - 3,031,000; Full time

Job summary

Smart-Start-Canada-Ulc is seeking a Client Services Representative in Sherwood Park, Alberta. This 100% in-office, full-time position requires fluency in English and French to support clients across Canada.

You will be the first point of contact, handling inquiries, updating records in the CRM, and coordinating with the team to resolve issues on first contact where possible. The role emphasizes problem-solving, attentive listening, and a professional, client-focused approach.

Qualifications

• Bilingual in English and French is required, both spoken and written.
• High school diploma or equivalent is required.
• Experience with CRM systems and Microsoft 365 is preferred.

Responsibilities

• Respond to inbound calls and assist clients with program inquiries.
• Provide accurate, friendly assistance and document all interactions.
• Schedule appointments and update client information in the CRM system.
• Collaborate with teammates and managers to aim for one-call resolution.
• Contribute to a supportive, team-oriented environment focused on growth and learning.
• Follow company policies and Canadian privacy requirements.
• Support Care Center operations across multiple queues or projects as needed.

Skills

Bilingual English/French

Customer service

Active listening

Communication

Education

High school diploma

Tools

CRM system

Microsoft 365

Job description

Language Requirement: Bilingual position requiring professional fluency in both English and French (spoken and written) to support clients across Canada.

Compensation: $17.50 per hour

Schedule: Shift schedules will be discussed during the interview process

Time Type: Permanent, Full-time

This is a 100% in-office, full-time positionlocated at 50–2899 Broadmoor Blvd., Sherwood Park, Alberta.

Remote or hybrid work arrangements are not available for this role.

Position Summary

As a Client Services Representative, you’ll be the first point of contact with our customers, providing friendly, knowledgeable assistance and ensuring they feel supported every step of the way. This role is ideal for someone who enjoys problem-solving and communicating with people. What matters most is your curiosity, attention to detail, and genuine desire to help others.

What You’ll Do

• Respond to inbound calls and assist clients with program inquiries
• Provide accurate and friendly assistance while documenting all customer interactions
• Schedule appointments, set up accounts, and update client information in the CRM system
• Collaborate with teammates and managers to ensure one-call resolution whenever possible
• Contribute to a supportive, team-oriented environment focused on growth and learning
• Adhere to company policies, confidentiality standards, and Canadian privacy requirements
• Support Care Center operations across multiple queues or projects as needed.

Qualifications

• Excellent verbal and written communication skills in both English and French
• Basic computer literacy and willingness to learn
• Ability to actively listen, multitask, and problem-solve in a fast-paced environment
• High level of professionalism, empathy, and commitment to first-call resolution
• Dependable with exemplary attendance and punctualityStrong computer proficiency, including Microsoft 365 (Word, Excel, PowerPoint)
• High school diploma or equivalent
• Ability to successfully pass a criminal background check, as required for the role

Physical Requirements

Prolonged periods of sitting at a desk, working on a computer and use of a telephone.

We thank all applicants for their interest; however, only those selected for interview will be contacted.