Remote Customer Service Associate - $21.50 / hour

Tim's Financial; Markham; Remote; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Group bonus opportunities

Life and living benefits

Health benefits

Paid vacation

Growth opportunities

Job summary

Desjardins Insurance Agency in Markham, Ontario is seeking a bilingual Client Experience Specialist to deliver outstanding service for insurance clients. You will respond to inquiries, assist with policy changes, billing questions, and claims guidance while supporting administrative tasks and marketing efforts.

The role emphasizes a customer-first attitude in a fast-paced environment. The position is full-time, located in Markham, with group incentives and health benefits.

Qualifications

• Fluency in Mandarin, Cantonese and English is required.
• Positive, compassionate team player with a customer service mindset.
• Comfortable using basic Microsoft Office tools.

Responsibilities

• Respond to customer inquiries in a timely, professional manner.
• Support clients with policy changes, billing inquiries, and claims guidance.
• Provide an exceptional customer experience in every interaction.
• Assist with administrative tasks for policies and client accounts.
• Support marketing initiatives and team goals.

Skills

Mandarin

Cantonese

English

Customer service

Tools

Microsoft Office

Job description

Bilingual Client Experience Specialist, Insurance

Desjardins Agent Team Member

Location: Markham, Ontario
Type: Full Time

About the Opportunity

We are a growing Desjardins Insurance Agency in Markham looking for motivated, customer focused individuals to join our team as Customer Service Representatives. This is a great opportunity to build a career in insurance within a supportive and fast paced environment where you can make a real impact every day.

About Desjardins Insurance

Desjardins Insurance is one of Canada’s leading insurance providers, offering a wide range of products and services for individuals and businesses. Our agency is known for personalized service, competitive solutions, and strong client relationships.

What You Will Do

• Respond to customer inquiries in a timely, professional, and friendly manner
• Support clients with policy changes, coverage questions, billing inquiries, claims guidance, and general service requests
• Provide an exceptional customer experience in every interaction
• Assist with administrative tasks related to insurance policies and client accounts
• Support the agent with marketing initiatives and team goals

What We Are Looking For

• Positive, compassionate, and accountable team player
• Strong communication skills, including written, verbal, and listening abilities
• Comfortable using basic Microsoft Office tools
• OTL license required before starting the role
• Fluency in Mandarin, Cantonese, and English is required
• Strong customer service mindset with a genuine desire to help clients

What We Offer

• Base salary of $50,000
• Group bonus opportunities
• Life and living benefits up to $200 per month after probation
• Health benefits
• Paid vacation
• Supportive team environment with growth opportunities

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. These agents' employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.