Remote Customer Experience Leader - Canada

Skillhub Solutions Inc.; Canada; Remote; CAD 85,000 - 120,000; Full time

Job summary

Skillhub Solutions Inc. is seeking a Customer Experience Manager to lead strategies that boost customer interactions, product adoption, loyalty, and retention.

The role is remote in Canada, with responsibilities spanning engagement, training, and cross-functional collaboration to improve overall customer satisfaction. The ideal candidate will excel at building relationships with customer administrators, analyzing data for insights, and driving initiatives across Sales, Support, Product, and

Qualifications

• Strong communication and relationship-building abilities.
• Experience engaging with customer administrators and external groups.
• Ability to analyze data to derive insights.
• Proven track record of improving customer engagement and retention.
• Able to learn new solutions in a fast-paced, agile environment.
• Post-secondary education in business/IT or related field.

Responsibilities

• Develop strategies to improve customer interactions, adoption, loyalty, satisfaction, and retention.
• Engage customers to gather feedback and promote product improvements.
• Advise customer admins on platform adoption and best practices.
• Represent the company in customer user groups and build long-term customer partnerships.
• Lead online training sessions and release videos, webinars, round tables.
• Coordinate Learn & Connect series: scheduling, participation, topic selection.
• Oversee Net Promoter Score program and follow-up on responses.
• Develop the customer reference program and track engagements.
• Collaborate with Sales, Operations, Support, Product, IT, Marketing, and Professional Services on CX initiatives.

Skills

Communication

Relationship building

Problem solving

Presentation skills

Data analysis

Agile environment

Education

Related degree

Job description

Skillhub Solutions Inc. is seeking a Customer Experience Manager to lead strategies that boost customer interactions, product adoption, loyalty, and retention.

The role is remote in Canada, with responsibilities spanning engagement, training, and cross-functional collaboration to improve overall customer satisfaction. The ideal candidate will excel at building relationships with customer administrators, analyzing data for insights, and driving initiatives across Sales, Support, Product, and