Remote Customer Experience Leader

Cority, Inc.; Canada; Remote; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Home office allowance

Internet allowance

Health benefits

Retirement plan (RRSP/401K)

Annual fitness allowance

Mental health support (Calm Premium /

Learning tools & certifications

Annual training allowance

High Talent Programs

Job summary

Cority, Inc. is seeking a Customer Engagement professional to develop strategies that enhance customer interactions, drive product usage, and build loyalty across its EHS+ platform.

You will nurture administrator relationships, advocate for customers, and collaborate with Sales, Support, Product, and Marketing to plan and execute engagement initiatives. Responsibilities include leading Learn & Connect series, managing the NPS program, and growing the reference program while engaging with user

Qualifications

• Excellent communication, problem-solving, and relationship-building skills.
• Strong client-facing skills including communication, expectation management, information management, and presentation skills.
• Ability to analyze data and provide actionable insights to improve customer experience.
• Proven ability to build strong relationships with key customer administrators.

Responsibilities

• Engagement: develop strategies to enhance customer interactions and drive loyalty.
• Proactive outreach: regularly engage customers to understand needs and promote enhancements.
• Administrator relationships: serving as the go-to contact for adoption and best practices.
• Customer advocacy & retention: drive initiatives to reduce churn and turn customers into advocates.
• Liaise with user groups and events; represent Cority and build partnerships.
• Train: lead high-level online training sessions to drive adoption.
• Collaborate with Sales, Operations, Support, Product and Marketing on engagement initiatives.
• Learn & Connect: manage Learn & Connect series including scheduling and topics.
• Oversee NPS program and reference program activities.
• Interact with cross-functional teams to improve the overall customer experience.
• Improve customer experiences through training videos, round tables, and webinars.

Skills

Communication

Relationship-building

Client-facing

Data analysis

Attention to detail

Stakeholder management

Education

Post-secondary education in a related field

Job description

Cority, Inc. is seeking a Customer Engagement professional to develop strategies that enhance customer interactions, drive product usage, and build loyalty across its EHS+ platform.

You will nurture administrator relationships, advocate for customers, and collaborate with Sales, Support, Product, and Marketing to plan and execute engagement initiatives. Responsibilities include leading Learn & Connect series, managing the NPS program, and growing the reference program while engaging with user