Remote Customer Care Specialist — Growth & Training

American Income Life: AO; Barrie; Remote; CAD 38,000 - 58,000; Full time

Benefits offered by this job

Full Benefits Package

Work-From-Home Flexibility

Structured Training

Advancement Opportunities

Incentives & Recognition

Supportive Team Environment

Purposeful Work

Job summary

American Income Life: AO is seeking a Customer Care Specialist to work remotely in Canada. You will assist members and families by explaining long-term protection programs, guiding through forms, and providing ongoing support from initial contact through entry into programs.

The role emphasizes clear communication, reliability, and a professional, friendly online presence. Training and mentorship are provided, with opportunities for career advancement within a team-focused environment.

Qualifications

• Must be legally authorized to work in Canada or US.
• High school diploma or equivalent required.
• Post-secondary education is considered an asset.
• Experience in customer service, administration, sales, or client support is preferred.
• Comfortable using Zoom, email, and basic computer systems.

Responsibilities

• Meeting with members and families through Zoom to discuss benefit options.
• Reviewing benefit programs in a simple and professional way.
• Helping clients complete required forms accurately.
• Keeping organized records of appointments and applications.
• Following up with members to provide continued support.
• Working with leadership and teammates to improve the client experience.
• Participating in ongoing training, coaching, and career development.

Skills

Customer service

Remote communication

Zoom

Organization

Education

High school diploma or equivalent

Post-secondary education asset

Tools

Zoom

Email

Basic computer systems

Job description

American Income Life: AO is seeking a Customer Care Specialist to work remotely in Canada. You will assist members and families by explaining long-term protection programs, guiding through forms, and providing ongoing support from initial contact through entry into programs.

The role emphasizes clear communication, reliability, and a professional, friendly online presence. Training and mentorship are provided, with opportunities for career advancement within a team-focused environment.