Remote Customer Care Specialist for Family Caregivers

CanadaLync; Alberta; Hybrid; CAD 19,000 - 25,000; Full time

Benefits offered by this job

Vacation pay

Holiday pay

Holiday premium pay

Job summary

Carewell in Alberta, Canada is hiring a full-time Customer Care Associate for 100% remote service work. The role supports family caregivers with orders, returns, product questions, website navigation, and reorders. Pay is CAD $15 per hour, with two-week remote training and flexible post-training shifts.

The position requires 1–2 years in customer care or a related service background, private workspace, and reliable high-speed internet. Fluency in English (and Spanish) is preferred.

Qualifications

• One to two years of customer care, patient care, or another service-related background.
• Professional phone voice and clear written communication.
• Ability to manage several tasks while using software, databases, scripts, and related tools.

Responsibilities

• Answer customer calls and assist with orders.
• Handle reorders, returns, and product questions.
• Guide customers through website navigation.
• Recommend products based on customer needs.

Skills

Customer care

Active listening

Written & verbal communication

Tools

Customer service software

Databases & scripts

Job description

Carewell in Alberta, Canada is hiring a full-time Customer Care Associate for 100% remote service work. The role supports family caregivers with orders, returns, product questions, website navigation, and reorders. Pay is CAD $15 per hour, with two-week remote training and flexible post-training shifts.

The position requires 1–2 years in customer care or a related service background, private workspace, and reliable high-speed internet. Fluency in English (and Spanish) is preferred.